Canada Life Life Insurance Reviews

Federal public service, new provider as July 1. Wait time to call at least an hour best of times. Chat? Forget it. Tried at least 7 times, but no agent comes online and it times out, so back to the queue, if one even exists. Calling to understand the benefits and whether a process started before July 1 should go to the existing provider or Canada Life. No information on benefits...click on a link in the menu and get a blank page. Reps have the info they read off to you but are assured everything will be available in the portal on July 1. On July 5th, click on the benefits page, and not only did nothing but get an HTTP error that boots me out of the portal, having to sign in again. What a joke!! This is absolutely crazy. Night and day are worse than outgoing SunLife. And we pay for this garbage! And, no one can seem to provide a contact within gov't, ideally whichever group coordinated this contract, to whom we can provide feedback. So I guess public servants have no recourse but to suck it up and deal with this.... Just wow. Unbelievable...

I was going through some health issues and my case manager Jamie was a nightmare to deal with. I went and got cleared by multiple doctors including their own and every one of them said I had to be off work for a bit. Jamie deliberately went against and fought the doctors and me every which way and on multiple occasions telling me my symptoms weren't as bad as she thinks they are and her opinion matters more than the doctors, she also tried to get me to quit my job a few times. I spent months accumulating debt with no payments coming in while stuck in limbo until the point I lost my home, almost lost my car, had to sell most of my possessions and had to move back to live with my parents. I paid into this company for almost 4 years and when it came time to use the money I put into this company they screwed me over. I will never in my life work for a company that uses these scammers as insurance. There was never any formal of resolution and they just kept sweeping my calls and complaints under the rug.

I waited an hour and 14 min on hold and then got a message about being unable to process my service and the line was cut off. And this was not my first attempt.

The message said the info was availability the website - which is poor and did NOT have the info I needed.

Customer service could at least have callbacks the next day for people not processed.

Very very poor service and I am still stuck.

I’m on disability insurance with Canada Life and I had to wait 3 months for a decision to be made and it’s been 5 months and I still haven’t gotten paid. I’ve called and emailed them many times in which they keep saying you’ll get your paperwork and you’ll get your pay but still nothing. The worst company I’ve ever encountered with. My work uses Canada Life so unfortunately I can’t change insurance companies.

When you call to inquire about anything, you can be on hold for 1-3 hours. When you complain about how long it takes to get reimbursed for most benefits (which is often) they just pacify you and tell you it will be coming soon. I tell them I have been sending inquiries online and they tell me that is useless because no one checks that. Right now, I have been waiting to be reimbursed for medical supplies for 5 weeks. When I was waiting for reimbursement for my partial dentures, it took 6 weeks. My husband has this company for benefits. It is awful. Needed to get orthopedic shoes, so I got a doctor's note which they would not accept. You have to get a podiatrist to send a full and specific problem you are having and once they accept that, then you have to go through umpteen dozen pairs of orthopedic shoes until they decide to accept a pair. Terrible company!

The online portal is inaccurate and does not provide you with up-to-date information on your claims. You are required to call customer service with a lengthy wait (an hour +) to inquire about the status of your claim. The customer service representative's knowledge is very limited and often results in multiple transfers to other representatives before getting an answer.

I am forced to use this company for now because my employer decided to use them for our health benefits. However, if you have the choice, I strongly encourage you to seek a different insurance company because this level of incompetence and lack of transparency is something I’ve never seen before in an insurance company.

Service à la clientèle aberrante.

Deux jours au téléphones, 8 tentative.

8 fois se faire raccrocher au nez !

Courriel sans réponse!

Horrible service!!

Don't even use this company. The coverage is horrifically low for the premiums charged.
The worst insurance I've ever had.
If you make any changes to your account make sure you call them, again and again, to ensure they have it correct or they will cancel your plan and still randomly expect you to pay that first month they waved ever so nicely, in the beginning, absolute scam company. Beware!

Requested refund for dental care. It took 2 weeks just to post me some additional papers to fill. It took only 2 days to send the info back via their website. Now, 1 month has passed the request is still pending... Also, nobody answered me for 1 hour.

Phone wait time is over an hour. Customer service are completely incompetent. They never have any answers for your questions. Stay away!!!