Canada Life Life Insurance Reviews

My father is fighting for his life thru Shingles and insurance can't even answer the phone. Just claiming for an insurance you're paying is literally begging . Service and reliability are so bad.

Waited for 1 hour and 25 min and was connected to an idiot rep who couldn't provide any answer and she tried to connect me with another department and dropped the call.

They should change their name to Canada death, as I don't see how can it be any life in it

Peachy, just peachy.

I gave up on calling in because the service is equal to dealing with a child who likes to disagree. Tried contacting them through the website Contact Us.
1) An inquiry was put in six weeks ago, then four weeks ago and finally three weeks ago for the same reason. Still haven't heard back.
2) A claim was put in over three weeks ago for a substantial amount and it is still pending with no explanations or reasons. I must be made of money.
3) A different inquiry was put in recently for a different item to see if we have coverage. Still nothing.

It seems as though they are very understaffed or the staff, they do have, are incompetent. It could very well be both. Regardless of the reasons, I would never choose them over our previous provider. I would have given them all zero stars but that was not an option. I'll call a duct cleaning company to see if they offer a better service.

This is the absolute worst insurance company I have ever had to deal with. I've spent hours and hours on hold (when I can even get them to put my call in the que.) I asked what they would cover and they only said what they wouldn't cover. They sent an email saying they want more information and to check my account. I check my account and they want me to call. I'm wasting my life on hold with this of a unprepared, unprofessional, uncooperative, uninformed, useless company. If you have a choice, just say NO. I want to give 0 stars!!!

Terrible wait times to get connected to an agent. No call back option when you can receive a call once an available agent is ready. I waited 2 hours... TWO hours to get connected. For a big company, this is absolutely unacceptable. Phone call and claims take forever to process. I would not recommend this insurance company at all. Come on, Canada Life! Customers don't have enough time in the day, stop wasting ours!!!

Worst insurance company, very slow to respond to claims, and even if you already filled out the information still writes to ask you the same information that you already filled out.

Trying to obtain approval to get 5 months of prescriptions for our winter trip to Florida. We have called 3 days averaging 4 hrs each call before we got an answer. Finally the we were told it would take one week to send us approval. It's been a week and a half so we have been calling for two days again with no response! We plan to pay upfront and hope they can process the claim before our credit card is due.

Took over an hour and 20 mins before I was even able to connect with someone. Has been like this for the past few months. You would think they would hire more staff to help with these ridiculous wait times.

Wait time for claim is insane. Was on hold for 45 min just to be hung up on.

It has been one month and I can't get through, or talk to anyone or get my claims processed. They denied my claim saying it was before the date of insurance. I can't file a claim because they say I have to file with my secondary insurance first. I don't have a secondary insurance. Omg 😱