Canada Life Life Insurance Reviews

This company is set up to intentionally be hostile, but companies sign on to them because the costs seem lower. Wait times are long or hostile on purpose this is done to reject claims or push the pay dates and save money. Unfortunately, companies get suckered into going with them due to lower costs, but then employees who deal with them are abused.

Hi,
I submitted a claim on 11th Feb 2022. Sent 4 reminder emails till today, finally they responded as declined, no reason and bizarre communication why it is declined not mentioned in the email, if we call after 30 minutes of waiting in the line they do not care and transfers from one person to another.
Please improve the response time via phone.
Please improve the web interface, it's hard to find why it is declined.
I strongly recommend not to buy this insurance. Waste of time, there is no importance to customer's time.

Good luck talking to a representative of Canada Life, called about 5 different days at various times and after 1-2+ hours I had to hang up, my cell phone battery would need recharging. I tried calling the federal ombudsman, but even they weren’t answering. Does anyone remember the days when a body either answered after a few rings or you got a busy signal? NOT ANYMORE!!!!!!!

I have been trying to get through to actually speak to a customer service agent.
I have been disconnected twice. I have also tried the call back function I now have been on hold for over an hour. Bigger is definitely not better!!! Is there anywhere we can go?

3.5 hours and then got a message "Technical Difficulties try back later"... On hold, second try 2.5 hours now.........

Crooks. Terrible/non-existent customer service, the only number listed to contact (no email) and you only get through two levels of call tree before it restricts/prevents you from going further or speaking with someone. This company finds any way to keep your moment that forces you to give up or contact media.

It's a lazy bunch of people running the company. I went ahead with the insurance provider but was very disappointed and frustrated. They would respond for weeks to fix errors in the documents they sent, I had to call and email them multiple times to get the receipt to submit my expenses but it's been a week and a half and I have not heard from anyone.
I can only imagine what happens once you are using the insurance, I'm going ahead and cancelling the insurance.

With a wait of more than 2-3 hours to get to any representative, if you are lucky.
No reply to emails or escalations.
They have no accountability.
The phone app crashes every now and again and claims are never handled on time and rejected more than accepted.
This company is more like a scam than legit.
At least have customer support where a reasonable wait time is there.

After over six emails regarding benefits of disability insurance, I have into for over four years. Not a single reply or acknowledgment. Heads up to anyone this company is nothing but a liar. When it comes time to step up and acknowledge a claim that they have to payout. Forget it you'll get nothing. Contact a lawyer.

The 'Customer Service' that they offer (if you want to call it that) is terrible. Wait in a queue for over an hour, finally get a hold of someone who is clearly not trained properly. Then get COLD transferred 2 times and finally hung upon. No callbacks. You know you hung up on me.. why not simply call back? Because they don't care. That's why.
All of this because I was denied ortho coverage for my child because "it is not part of my plan". Yes, it is. My coworker who has the same employer-provided coverage had the same thing happen to him. They are just trying to weasel their way out of paying us the benefit.
And don't even get me started on their app which took me 6 times to successfully file the claim in the first place.
If you have the option to get insurance through someone else - do it!