Canada Life Life Insurance Reviews

Trying to obtain approval to get 5 months of prescriptions for our winter trip to Florida. We have called 3 days averaging 4 hrs each call before we got an answer. Finally the we were told it would take one week to send us approval. It's been a week and a half so we have been calling for two days again with no response! We plan to pay upfront and hope they can process the claim before our credit card is due.

Took over an hour and 20 mins before I was even able to connect with someone. Has been like this for the past few months. You would think they would hire more staff to help with these ridiculous wait times.

Wait time for claim is insane. Was on hold for 45 min just to be hung up on.

It has been one month and I can't get through, or talk to anyone or get my claims processed. They denied my claim saying it was before the date of insurance. I can't file a claim because they say I have to file with my secondary insurance first. I don't have a secondary insurance. Omg 😱

I called the customer service multiple times, and they are always rude, not wanting to help. They've hung up on me multiple times, pretending they don't hear me (the first time someone told me that). Additionally, the website is a mess; you constantly get lost. When you click on a submission detail, it redirects you to nowhere.

My organization recently switched to Canada Life for insurance, and I’ve had a highly frustrating experience:

1. I called with an urgent matter and endured a 60-minute wait, only to be abruptly disconnected.
2. I tried their chat service, waited for over an hour, and was disconnected without speaking to anyone.
3. Even my pharmacist encountered the same issue.
4. I sent three emails, waited for over 15 days, and received no response – it’s as if nobody’s there.
5. In desperation, I contacted the doctors’ line, waited for 45 minutes, explained my situation, but was promised a call back that never happened.
6. Feeling even more desperate, I submitted a claim-like request, attached a PDF letter detailing everything, and requested a response to my email. I’ve been waiting for 5 days and counting.
7. In all my 60 years, I’ve never experienced such disastrous and stressful service.
8. I intend to file complaints with my organization and Canada Life, advocating for improvements in these paid services for both myself and others.

Waited over an hour. Nobody ever responded.
I already miss my last Insurance provider. They said we will save money and already with my prescription drugs I am already paying more. What a scam.

This is what Canada Life does:

1. Takes several months to process your claims and always find the ways to reduce the compensation amount.
2. When you call them, even though they say the waiting time is from 50 to 60 minutes (!) they keep you on hold from 2 to 3 HOURS!
3. When you identify the issue, they tell you that they will escalate it and that an agent or a supervisor will call you within next 3 business days. However, NO ONE EVER CALLS YOU. And when you call them again and wait on hold for 3 hours just to find out that NOTHING has been escalated and NO ONE was supposed to call you.
4. They promise you that your claim will be finalized "by the end of the week". However, it takes MONTHS instead for the claims to be finalized.
5. In the rare times when they call you, they don't even bother leaving you a voice message or sending you an email, making you guess what was the reason for their call.

This is the worse insurance company I’ve ever dealt with, and I’ve dealt with at least a dozen for various products including policies on various homes and investment properties. I’ve been calling for 2 months and literally cannot get through to a human being; instead, one gets an automated message that all agents are busy and to call back another time and then the system HANGS UP ON YOU. Other issues include benefit statements that don’t specify what medication or service one is being reimbursed for specifically, a portal that is often unavailable/not functioning and reimbursements that are not accurate.

They don't understand real life. Phone service finishes at 6:00 PM. I finish my day at 4:00PM, arrive home around 4:45pm. Took the phone and have been waiting over than 1h10 (while awaiting message states around 10-20 minutes). The service suddenly cut my line and ended I wasted over an hour to try to get service.
Coverage is so bad for our organization, I strongly NOT RECOMMENDING this company, they just want the money, no service, no coverage.