London Life Life Insurance Reviews

This company is incredibly difficult to get information out of regarding your policy. You will play the phone pass game over and over, with no one claiming to be able to get the most BASIC information to you. They are not able to readily tell you the most basic information about your policy and will make you wait as long as 2 weeks before they can get basic info to you. E.g. "what is the overall total amount I have paid into this life insurance plan?" This company has purposely kept my elderly parents in the complete dark about their policy. We went to see an advisor (Freedom 55 representative) who also admitted he was completely without information from London Life as they refuse to pass information on and make very purposeful obstacles so that people don't see what a shaft they are getting from the company. It's a corporate marketing ploy. Elderly people just give up and won't fight it, or fight to remove the obstacles for information. The letterhead my parents have received for 25 years looks like it is typed on an old-school key typewriter, and there are no phone numbers or websites on the page. I can't believe it. AVOID AVOID

I joined London Life back in 1999. A gentleman which is one of their agents hassled my husband at work almost every day to join London Life. He made phone calls to our house phone, left messages and came to our house twice a week. I was basically forced to buy these life insurance policies. Ever since then I pay $110 every month towards a very small amount of policy. When we spoke, we talked about one policy than when he actually mailed the paperwork, there was another policy, so I have two and not sure which one I am paying for. He sold a policy to my husband that we didn't understand anything on what we were getting into, we thought we signed up for a term policy which is what he said, now he states that my husband has to pay until the day he dies, doesn't matter what age. Not only do their agents lie, but they also hassle you and every time we get in contact with him, he yells at us or doesn't return our calls. The customer service is terrible, every time I call they all tell me a different story. I got a loan in 2007 and from 2007 to now, they charged me double interest on the money I owed. I borrowed $7000, and now I have to pay $13,000. In 2014, I gave them $3000 payment and NOBODY knows where it is. They do not keep records of payments and if I want records or have them look into the issue, I have to pay extra. So anyone considering this insurance company, please run as fast as you can and avoid it completely. It's a scam!

It may sound harsh , but when you are on a strict budget after moving across the country. Start a new job, pay rent hydro ,etc. And you only have a couple hundred dollars to live on. For London life to take $345 out of my account ( all I had for grocery money for the month ) on an account that was cancelled in August after jacking my monthly rate from $78 month to $345 , we told them we simply can't afford it. Cancel it imagine the shock to open banking this morning and see the payment once again taken out if our account. When it was cancelled last month!!!!! I have no idea how long it will take to get this money back from them, my bank has been notified to never let London life ever take money out again!! But now we have to find out how long we have to wait to get our money returned to us because if London life's mistake!!!!!!

I just had a nightmare experience with London Life’s Participating Life Insurance.
All they want is your money. The so called “Financial Adviser” has excellent cheating skills. He sold me the insurance with a premium that accounts for more than 1/3 of my salary, and told me the amount can be reduced next year. He hides the fact that reducing the premium “next year” leads to lossing about 1/3 of the premium I paid in the first year. Why he hides the information? Why he insists of reducing it in “next year”? It is because his commission for the first year is Huge, Huge. The commission would belong to him once the first year passed. What I loss would be what he earns, that is the key.
I cancelled the policy and naïvely made complaint to London Life. DO NOT believe London Life’s Complaint Office. All it does is to protect their “Financial Adviser”, therefor not return my money. They turned me down by using two kinds of “proves”:
First, “You signed the policy…” Yes, I signed the policy, but it is a result of cheating, which is what I am complaining for! If signing a policy can be used as reason of turning a customer down, are there any other complaint cases? I don’t know if the Complaint Office has no logical mind or just playing a game with me.
Second, “a note from the “Financial Adviser” saying he explained everything to you...”. The fact is he did not write anything at the meeting with me. It can be made up any time after when there is a need. On the other hand, I provided a real Hand Writing note by the “Financial Adviser” to prove he was cheating me, guess what, London life complaint office just ignored it. It is such unfair!
Do not deal with London Life!!!

I was defrauded by their agent. We settled, and I still have a policy with them but I would never use them again.