London Life Life Insurance Reviews

Mom has dementia. I'm trying to sort this out. Life is already difficult enough. I have faxed the papers over and over again to add my name as POA to my mother's insurance. This has been ongoing for over four years now. Covid is not an excuse. Telling me that I need to ask my mom to read the agent's name on the bottom of the statement to me over the phone, as I live far away, does not work. Telling me to fax the paperwork, that I have already faxed and not heard back about, does not work. Very, very disappointing.

I have been a policy owner for over 30 years. I have contacted them numerous times as there is no head office in Sarnia. I have asked for a regional manager to get a hold of me and nothing is ever done. I want an advisor because there is apparently not one connected to my account as they took it off. I keep getting the same answer we will have somebody call you and months and months later nobody has called me nor do they let you speak to anybody when you call London. It’s nice to know after dealing with a company for over 30 years that you were treated this way. But at this point in my life cancelling the policy is not the answer however I will never recommend them again

I joined London Life back in 1999. A gentleman which is one of their agents hassled my husband at work almost every day to join London Life. He made phone calls to our house phone, left messages and came to our house twice a week. I was basically forced to buy these life insurance policies. Ever since then I pay $110 every month towards a very small amount of policy. When we spoke, we talked about one policy than when he actually mailed the paperwork, there was another policy, so I have two and not sure which one I am paying for. He sold a policy to my husband that we didn't understand anything on what we were getting into, we thought we signed up for a term policy which is what he said, now he states that my husband has to pay until the day he dies, doesn't matter what age. Not only do their agents lie, but they also hassle you and every time we get in contact with him, he yells at us or doesn't return our calls. The customer service is terrible, every time I call they all tell me a different story. I got a loan in 2007 and from 2007 to now, they charged me double interest on the money I owed. I borrowed $7000, and now I have to pay $13,000. In 2014, I gave them $3000 payment and NOBODY knows where it is. They do not keep records of payments and if I want records or have them look into the issue, I have to pay extra. So anyone considering this insurance company, please run as fast as you can and avoid it completely. It's a scam!

I purchased the segregated funds. London life allows you to borrow
100 000 to invest.
My major position was the canadian resources fund
which I bought at around $55
later on in the year that , I discovered that they had a
significant position of the stock: Sino forest...a chinese company ... which had fraudulently over stated their assets...charges were laid and I lost around 20% of the fund of Canadian Resources Fund because of a Chinese Company,
but that is just the beginning. The guarantee of the fund was told to me in wriiting that would guarantee the fund at maturity. I was told at 55 these guarantees will kick in (freedom 55 right) nope only if i die or at 105.!!
In other words the guarantee is worthless (this was a big selling point for me)
I submitted the document from the salesman that I received and they said he has since been fired, and the policy is stated on website.

anyway I can go on and on but after ten years in London life with their high MER and poor performance I am out 20K...
Do not buy into this company funds ...unless a tin cup on the corner is in your retirement future...
just look at performance of any fund and factor in the MER and look at what you will have made...more often than not 0
I am good at losing my own money I don t need self titled professionals to do it for me!!
if you call to ask them why a fund is not performing better (this year for example the TSE has gained over 20%)
they tell you that 'oh well these are long term investments , they do not directly reflect stock movements..
if the stock goes down in bad times , they say 'oh well the market if performing poorly...not a good time...but it will come around..
In any event freedom 55 is a admirable goal just don t expect to have it with London Life.

I got two letters from London Life, one saying there was $800 sitting in my account, the other saying I had to pay sixty dollars a month because there was no money in my account. It has been more than a week of phone calls and I still have not has an answer.

I became concerned 10 days after a RRSP seg fund transfer to a different institution . My account was closed , a cheque supposedly sent by snail mail to the new one . I was told repeatedly the receiving institution must be at fault , it was in their mail room , the cheque was sent on such and such a date , blah , blah . When the receiving institution contacted London Life they were told there was no cheque to cancel , that it had been mailed...for the first time , just two days ago !! Disappointment is an understatement . It cost me money and time to chase these scoundrels only to find it was a complete waste of time and I am not happy . Is there a professional standards branch to whom i can seek recourse , does anyone know ? Please and thanks.

Called several time about a policy, did not get any anywhere. Next step Ombudsman and BBB Rating should read 0

I decided to cash out my Freedom 55 account since I have another life insurance. At this point, I've called every month for 3 straight months, spoke to 3 different people, was given 3 different stories. Finally I spoke with an agent who had me fill out a bunch of forms. I sent them in.....and she promptly sent me a whole new set of the same forms. I've been trying since May 2nd and its now almost October. I can't tell if they're dishonest or just remarkably unintelligent.

It may sound harsh , but when you are on a strict budget after moving across the country. Start a new job, pay rent hydro ,etc. And you only have a couple hundred dollars to live on. For London life to take $345 out of my account ( all I had for grocery money for the month ) on an account that was cancelled in August after jacking my monthly rate from $78 month to $345 , we told them we simply can't afford it. Cancel it imagine the shock to open banking this morning and see the payment once again taken out if our account. When it was cancelled last month!!!!! I have no idea how long it will take to get this money back from them, my bank has been notified to never let London life ever take money out again!! But now we have to find out how long we have to wait to get our money returned to us because if London life's mistake!!!!!!