London Life Life Insurance Reviews

I have been paying into a life insurance policy for 54 years, now I get a notice I owe more money or my policy will cancel, just get a run around when I call no one gets back to me, have paid 30$ a month for 54 years now they say there is no money in the account, this month they stopped taking the 30$ dollars out of my bank and tell me I owe a lot more money to keep my insurance of 35000 seems like now at age 74 they want to dump me, does anyone know where I could go for help?

I am trying to call them for 3 days. I was on hold 30-42-46 min! I can't believe how they operate the company. My money is there its seems for them. I hope soon they close the company they don't deserve to run!

This company is incredibly difficult to get information out of regarding your policy. You will play the phone pass game over and over, with no one claiming to be able to get the most BASIC information to you. They are not able to readily tell you the most basic information about your policy and will make you wait as long as 2 weeks before they can get basic info to you. E.g. "what is the overall total amount I have paid into this life insurance plan?" This company has purposely kept my elderly parents in the complete dark about their policy. We went to see an advisor (Freedom 55 representative) who also admitted he was completely without information from London Life as they refuse to pass information on and make very purposeful obstacles so that people don't see what a shaft they are getting from the company. It's a corporate marketing ploy. Elderly people just give up and won't fight it, or fight to remove the obstacles for information. The letterhead my parents have received for 25 years looks like it is typed on an old-school key typewriter, and there are no phone numbers or websites on the page. I can't believe it. AVOID AVOID

After 30 years, discovered, due to ' inside rules', I OWE money on policy. NO CASH VALUE although bought WHOLE LIFE. Practices bordering on FRAUDULENT. Be careful, VERY CAREFUL. Keep money in your pocket.

Absolutely astonishing this company is allowed a license to practice insurance. Anyone considering LL should look up the class action law suits against this company, and the reviews on here and understand that while you may have a friendly agent behind a desk selling you a policy - when it comes time to collect on a policy, you will find out that behind the scenes the company has no electronic records, horrific customer service and they will use unethical business practices to defraud you of your entitlements. My father had a policy there since the seventies. On his death we have been shocked at what they have done to his premiums and how they managed to sell loans and convince him it was managed through his policy but in the end charging him 300% interest on a loan over time. There is no paperwork or payment or premium schedules to back up anything and customer service refuse to provide information. They have treated us with callous indifference and rudeness as we inquire for further information. They have even told us we need to pay them more money to get information on his case. It's just been sickening. Avoid this company!

My Wife passed away from breast cancer, we took policies together, London life Made a mistake and entered my birthdate on her policy!!! As a result they have refused to pay out the full face value of the policy! The agent was also made aware of this issue by London Life and made no effort to contact us and have this corrected! I guess he got his commission so who cares! There is concrete proof that this was 100 percent London Life's error and they are exempting themselves and their agent from any responsibility!!
DO NOT GIVE THEM YOUR MONEY! I have now retained a lawyer to fight these people!

My father made the mistake of getting sucked in by the sales pitch decades ago and regretted it, and trying to help him deal with them the past few years I understood why. Their whole business model relies of the ignorance and passiveness of the consumer, as they rig the contracts totally in their favor and provide no details on the calculation of premiums, loans, cash values and eventual payouts. It is like getting a Visa bill with no itemization, just a total.
When in his 80's, they would send invoices for the full loan value without warning (randomly, not on the anniversary date), hoping to trigger the voiding of the contract if not paid withing 30 days. It could have easily happened. And they would never give proper explanations, you have to talk to a franchised salesman to get 'service', which is how they get people in the door to sell more product. Totally unethical in my opinion.
Final insult is after he died after many years of their stress and hassle, they did't pay any partial year of dividends, ie they keep the 11.5 months of dividends as he didn't make it to the anniversary date, but of course charged 11.5 months of much higher interest on the loan portion... a cheer goes up at LL! Also they did not refund any of the annual premiums paid in advance, they pocket that. He was never advised how to use the dividends to pay down the loan, for decades they happily charged 6% interest and used the 2-3% dividends to buy more insurance!
A totally untrustworthy place IMO, and customer service is a disaster. One department actually made me fax back the policy details another dept had sent me the prior month before they'd work on it! I think the confusion to the client is a deliberate attempt to keep the clients in the dark. The more you know, the less you'd like....
Thanks for listening. I will correct this if I ever hear back from them with anything I have said is wrong, I have asked several times for detailed information, as had my father, but it is like pulling teeth, such a runaround.
They cant be trusted, I recommend buying cheap term insurance and put the huge savings in a TSFA or RSP, then you'll drive the Lexus instead of them!

Mom has dementia. I'm trying to sort this out. Life is already difficult enough. I have faxed the papers over and over again to add my name as POA to my mother's insurance. This has been ongoing for over four years now. Covid is not an excuse. Telling me that I need to ask my mom to read the agent's name on the bottom of the statement to me over the phone, as I live far away, does not work. Telling me to fax the paperwork, that I have already faxed and not heard back about, does not work. Very, very disappointing.

I have been a policy owner for over 30 years. I have contacted them numerous times as there is no head office in Sarnia. I have asked for a regional manager to get a hold of me and nothing is ever done. I want an advisor because there is apparently not one connected to my account as they took it off. I keep getting the same answer we will have somebody call you and months and months later nobody has called me nor do they let you speak to anybody when you call London. It’s nice to know after dealing with a company for over 30 years that you were treated this way. But at this point in my life cancelling the policy is not the answer however I will never recommend them again

I joined London Life back in 1999. A gentleman which is one of their agents hassled my husband at work almost every day to join London Life. He made phone calls to our house phone, left messages and came to our house twice a week. I was basically forced to buy these life insurance policies. Ever since then I pay $110 every month towards a very small amount of policy. When we spoke, we talked about one policy than when he actually mailed the paperwork, there was another policy, so I have two and not sure which one I am paying for. He sold a policy to my husband that we didn't understand anything on what we were getting into, we thought we signed up for a term policy which is what he said, now he states that my husband has to pay until the day he dies, doesn't matter what age. Not only do their agents lie, but they also hassle you and every time we get in contact with him, he yells at us or doesn't return our calls. The customer service is terrible, every time I call they all tell me a different story. I got a loan in 2007 and from 2007 to now, they charged me double interest on the money I owed. I borrowed $7000, and now I have to pay $13,000. In 2014, I gave them $3000 payment and NOBODY knows where it is. They do not keep records of payments and if I want records or have them look into the issue, I have to pay extra. So anyone considering this insurance company, please run as fast as you can and avoid it completely. It's a scam!