Primerica Life Insurance Company Life Insurance Reviews

Signed up in 2011. Being a single mother I needed to make sure my kids were taken care of. Well recently my kids' lives got bad and we had to move and I had to change my bank information, called and texted my representative with the new information. Months later find out payments are not coming out, Call the company and all they have to say is too bad, I can start a new policy but all the money I put in since 2011 is gone...

I have been with Primerica from when it was Alwilliams then Milico now Primerica about 40 years! I have endured the rate changes on Renewal. But this last one broke the camels back. When I talked with my agent in march of 2020 on the changes that I needed to make to drop the amounts paid to a beneficiary due to price increase due to age. She says no problem. Got a new policy but changes were not done as requested. Talked with her again and she said they would fix it. Received the second new policy it was the same thing again no changes made. Called her again said she would look into it and get the changes made. At this point today, I have been waiting over a month and a half for the updated policy. I get one excuse after another. So as of today, I cancelled my military allotment to Primerica and my policy with Primerica. The customer service at the agent level in near none existent.