SSQ Insurance Life Insurance Reviews

I saw another review that stated that it seems like customer service is instructed to stall for as long as possible - in my experiences with SSQ I would not credit malice where incompetence is clearly a factor. Complaints staff are poorly trained, give overwhelmingly conflicting information regarding documents that are needed (to the point that they directly speak against the wording of official documentation given out by the company), and there's no accountability. They are loath to follow up with actual written instruction, and I've only been able to catch them in lies by consulting my own notes that I've started writing after every horrible interaction with them. Avoid! I am lucky that I've got enough time, energy and spite (mostly) to call them out on their bull and get my due, but for those who are poorer health and don't have the luxury of time or desperate need for vengeance, I suggest you stay away.