Disability Insurance Reviews

Manulife Disability Insurance Reviews

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(65 reviews)
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STD denied for the sake of it

by mee2709 on Dec 15, 2018
1 out of 5 stars

I got a severe ear issue as my work profile is to take 30-40 calls a day and I work in the sales environment. I got tinnitus, which is a ringing sound on an ear, and I also got sensorineural hearing loss, high pitch distorted sound. I submitted an STD claim in 2017 for 2 weeks was approved but then the symptoms happened again in 2018 October. Right from day 1 STD case manager wanted to reject this claim as I could feel from her behaviour. She also said she doesn't think I have a severe condition that I can't work. She took an interview over the phone than asked for docs forms, again she asked for proof of docs. Finally, after submitting everything, she went specifically for a medical consultant to review the claim. And guess what? It's REJECTED... after freaking 2 months... she didn't guide me neither told me anything as for how to process this claim whatsoever. I am in such a big financial stress right now that I can't even work properly. One side is my ear issue, which causes me a headache, as well as another side, this financial stress, I don't know how I am motivating myself. I won't spare this company though, please spread this word. Let's finish this fraudster company existence.

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LTD

by Ltd NS on Dec 8, 2018
4.5 out of 5 stars

Wow, the negative comments are amazing. No disrespect intended, but all of you saying 3 or 4 weeks and still no cheque have clearly not read your policy. LTD has a 4 month waiting period and you are not paid for it, as does CPP. Manulife LTD pays up to 2yrs (depending on the policy your employer chose) CPP pays till your 65. I was injured 13 months ago and am still disabled. I have nothing but great things to say about my worker and Manulife. My employer sent in to start a claim and told me what to do... First month I drew all of my sick time I had accumulated, while I was doing that I applied for EI sick benefits. That pays for 17 weeks. By the time that was done, all my Xrays, specialist reports and your doctor's chart notes had been received, reviewed and approved. I'm hoping to be back to work in the next couple of months and they are going to help with rehabilitation and ease me back to work. Taking a negative attitude brings negative results and the workers and reps don't make the policy. We have to meet the guidelines for the policy our employers choose. A friend got injured and found out her policy at work doesn't cover short-term or long-term disability. I'm grateful mine did.

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DENIED DUE TO THEIR ERROR

by Maddiejj on Dec 8, 2018
1 out of 5 stars

My husband was hit by a drunk driver while standing outside his patrol car on duty as a police officer November 2016. After using up all of his sick time/vacation time through his employer, he applied for his long-term disability through his work as his medical doctor told him he would not be able to return to policing. His right knee, hip and lower back were injured and he was not able to do the duties required of a police officer i.e. run, bend, lift, sit/stand for any length of time, and there are no sole desk jobs at his detachment (we are a tiny community). He applied to Manulife in June 2018, less than a month after he was given his last sick time pay through his work. In September they emailed us to tell us he had applied too late. ??? It took us until December 2018 (with his lawyer involved!) to get them to see their error. What had happened was that my husband's employer had stated to Manulife that he had "X" number of sick days that he used after he was injured. Manulife calculated those sick days from the day his accident happened to when they thought they should end, which was June 2017. Manulife didn't ask about my husband's work or shift schedule or take that into consideration. Those "X" number of sick days were actually drawn out longer because they were actually doubled because of his shift schedule. He would work for 4 shifts then off for 4 shifts, so out of a 16 day period, he would only be using 8 days of sick time to get paid his normal pay when he was working. Manulife didn't take this into account. And even though they were given proof of income up until May 2018 through his work and his Record of Employment, they still used their own calculations. Manulife took it upon themselves to calculate what they thought his last pay from work was, ignoring the actual letters from his employer, Dr, and filed EI paperwork. And because of that, we are currently in a dire straits position as we only have my income currently to support a family of 5, one of my daughters had to forego university to work full time to help me pay the bills and that still isn't enough. Not to mention now they admit that the days were calculated in error (but they have no idea where they came up with that date of June 2017??) and they are now looking into his disability (to see if he is actually disabled!). It's currently 3 weeks before Christmas, I have no gifts for my 3 kids or extended family, all because they screwed up. Not to mention the legal fees we will have to pay unnecessarily due to their error. We got an email from them yesterday stating they want to send him for a third party assessment by an orthopedic surgeon, so God knows how much longer this is going to take. He is still on the waiting list to see a Dr in the city for his back issues (they said it would be up to 18 mos wait). The man was hit by a car. Seven people including other police officers witnessed it. C'mon Manulife!

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Claim experience

by Sicko on Dec 3, 2018
1 out of 5 stars

After being in an accident I messed up my discs. I was on long-term disability then tried to return to work, now I'm off again for 6 months and they haven't paid me my benefits. They lose my paperwork every time or say some other lie. I have a wife and kids who are getting stressed out because I can't help around the house or anything. My back is killing me and my adjuster is causing me to cry uncontrollably. I hate my life and wish I was never born. I read a story about people who have committed suicide because of the stress of their benefits not paying and playing games. It's exactly like the movie Sicko Mike Moore made but in Canada. In 1 case the guy sold everything he had just to survive and ate at the soup kitchen he even sold his TV. They are a huge part of my depression and sickness.

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Sneaky insurance company

by Smiley1 on Sep 27, 2018
1 out of 5 stars

After being on Long Term Disability by Manulife for 2 years, I was cut off abruptly. I appealed and won. They immediately told me I had to apply to CPP disability. I did and won. I thought they would thank me for doing such a great job on providing medical evidence, and paperwork etc. since now their payments to me would decrease substantially. But...no. They went after me with a vengeance to get rid of me for good. They said I had to take a retraining course, and they also listed some jobs I will be able to do after the training. The jobs they listed would not be jobs I could medically do, training or not. I tried to explain to my claims adjustor my concerns, and was told this is not Manulife's concern. I have subsequently been told that I am non-compliant, and my case is closed on a contractual basis, therefore I have no appeal rights. Just like that. Their decision never took into consideration any of my medical history, and my doctor never had a say. Be very cautious with this insurance company. Even if you have a severe, prolonged disability that CPP agrees with, Manulife doesn't care. They will use whatever provision in their policy to get rid of you quickly. As far as I can tell, I have no recourse. Feeling totally helpless in Vancouver.

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Terrible

by Brad Forbes on Aug 21, 2018
1 out of 5 stars

My wife was put on bed rest for the last 8 weeks of her pregnancy. Manulife instantly denied her claim and told her to get back to work, because they believed she wasn't in a position to take off work. Even with documentation from two doctors and her employer they still denied her. Her doctor filed for review and was told she would have an answer in 2 weeks . 2 weeks passed and my wife received another call from Manulife saying the review would take 2 more weeks because they had more questions for the doctor. My wife is about to give birth! Well played, Manulife, you sneaky low life company.

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Rude and poor service

by Not impressed on Aug 2, 2018
1 out of 5 stars

Tammy E, LTD Case Manager, Wellness, Disability & Life - Why is she working there when her attitude stinks... She called with an attitude and emailed the wrong information then has more attitude when I call and request what I initially asked for... Mind you Great-West Life was perfect until my company changed to this cheap low-grade attitude system.

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Why the negative reviews!

by lorigonzalez on Jul 25, 2018
5 out of 5 stars

I've been reading the negative reviews on here and it's funny because all of them have all of the info stating how the person did everything right and Manulife did everything wrong. I'm pretty sure if we were to look into each of these claims, we would find fault on the client's side too. I was on short-term, now long-term. I was off for a headache and Manulife supported me because my case worker was really smart enough to find something is not right - just a headache? I couldn't understand either, why was my headache so bad. But I knew this wasn't enough, so I said I'm going back to work. Manulife caseworker said no, let's wait until after the test results. 3.5 weeks later, I find out after testing that I have a brain tumour. I have 2 kids, one with special needs. I don't have long, the tumour is terminal and my wife is freaking out. My caseworker called me after getting my medical and she was sobbing talking to me and I felt she really felt for me. Two weeks later, she called and my wife answered and caseworker asked my wife how SHE and the kids were doing. My wife never talked to her before but was so grateful she asked. See? The caseworker didn't know I had a tumour but based on what she had, she had a feeling something was not right and was thoughtful and caring. Let me tell you, before this, I never had a claim. My coworker was on a claim and we thought he was very sick, we sent him baskets and cards. Found out he was working at another job (VERY SIMILAR JOB) the whole time, went to vacation in Costa Rica and was para-sailing and what not. Oh, I thought you couldn't do "anything" because you were sick like you told us. I had to do extra work because of him for 3 months WITH MY HEADACHE before going on claim myself. The whole time I had a tumour, working extra for someone scamming the system. You think the companies are stupid? Of course, they are going to look at all of the information - especially because of people who scam. Look at your coworkers and people who take advantage too. All of you who think you cannot work because of something minor, or because you have a problem with your coworker, think again - you can work, you choose not to. You are no disabled, you are trying to take advantage then blaming oh the big insurance company. What insurance company has mostly positive reviews? How many people would post a positive review more than negative? For those of you who have a real claim, but got declined, don't get frustrated. Try to figure out what is going on and work with your doctor. You tell your doctor something then he writes it down - that is not medical. That is your journal. Think about that.

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LONG TERM DISABILITY

by Tim on Jul 18, 2018
5 out of 5 stars

I have now been on LTD for over 2 years via my employer group program, during which Manulife have been supportive and efficient. My case manager (Michelle G.) is easily accessible, friendly, knowledgeable and helpful. I have been careful to ensure that I cooperate and comply with my Doctors, employers and Manulife's requirements, and maintain good communications with all, to try and avoid any problems. So far, so good - Manulife have helped me through a very difficult time.

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Beyond BAD!

by Hopeless Annie on May 24, 2018
1 out of 5 stars

I expect a company to be diligent in regard to processing claims. But the downright mismanagement of claims is beyond horrible. Good luck finding the "Person" handling your claim, they don't even know who it is. I have been waiting for over three weeks for a mysterious person who has made my decision. Reading these reviews I now know that the person who reviewed my medical on my claims was last employed at Tim Horton's. Not that long ago I happen to be driving by the Manu-death building in Waterloo, yes I have the misfortune of looking at this Crap of a company building, frequently. Right across the street this gentleman was living in his van with a nice big sign, thanking the heartless, moral-less, brainless, people at Manu-Death for ruining his life. That, in a nutshell, describes this company. Just spent that last few hours reading these reviews and am very disappointed in the fact that we have no choice in what company our benefits are from.

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