RBC disabilty insurance
by MadinAlberta on Apr 12, 2017
2 out of 5 stars
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After spending weeks trying to purchase Disability insurance from the RBC broker, and checking and rechecking and being assured that the policy covers lost wages in case of partial disability or loss of work due to injury or illness, I, unfortunately, needed to file a claim three years after purchasing the policy. When filling out the paperwork, I again inquired about the fact that it covers loss of wages, and was again assured my policy does. So after completing the required paperwork, paying my Dr to complete the physician portion out $40! I get ahold of the adjudicator and low and behold I am told that because it is a WCB claim, and that I am still employed and able to perform modified duties, that they will not cover me! The adjuster was very sympathetic on the phone while explaining to me, that I had purchased the wrong type of insurance. and that yes the RBC does offer the type I had thought I had purchased, there is nothing he could do, as I do not meet the requirements of the policy I own. Well, this is the first and last time, I will be cancelling the policy asap, and moving all of my banking to a different bank. I have also lodged a complaint with them about the pushing and pressure sale technique used by the broker in the office, but suspect that this too will fall on deaf ears. DON'T BE FOOLED, the prices might look attractive, but the customer service is just lip service.