Coordination of Benefits dont work
by Matt CJX on Dec 10, 2023
1 out of 5 stars
The staff are not professional and don't know their service, unknowledgeable, rude, unhelpful. When they could not explain their service, they become impatient and rude.
Doesn’t provide service like in contract. Always delays the payment. Bad customer service.
Switching to Canada life I have to fill out all sorts of crap and jump through hoops galore in order to get approved.
Their staff make you look up DINS on their website (too lazy).
I have a feeling I’ll be disapproved for the new diabetes meds. Best of luck to everyone forced to deal with Canada Life.
This company took over the PSHCP program for Government of Canada employees. It was impossible to speak with an agent for the first two months of transition. They failed to communicate key policy points that meant my significant other will lose name brand drug coverage. Unacceptable.
Ever since Canada life became the PSHCP insurer it has been a nightmare to get claims approved. Long processing times, multiple audits, unknowledgeable customer service reps. It's a circus. Missing sunlife with seamless app claim.
The government needs to investigate them and find a better provider.
Every time you phone them you sit on hold for an hour minimum. Then if you’re lucky enough for someone to answer they don’t know anything. They say they will look into it and never do.
I have had nothing but long waits to get through to a rep. 1 1/12 hours with a disconnect just to update important information. Calling from 2 phones at 1 time to see if I'll receive quicker service. Told one thing by 1 rep, transferred to another, as they don't have the knowledge to do this exchange of information. With another 1/2 hour wait. Told there is 6 month prescription availability, but the pharmacist claims its wrong! They are training new staff I'm told. It's unfair to the clients and the staff if this is their training. It's not good enough.
Getting the run around. My claim is almost 2 months and still no clear resolution.. asking the talk to the claim assessment dept to understand the problem and got the answer... ”you cannot talk to the claim assessments dept”.
Since the switch over to Canada Life it has been nothing but issues. I have spent countless hours waiting to talk to a representative and when I reach someone they don’t know what they are talking about. I cannot make any claims because of an error in the system. It gets “fixed” and then another error pops up. I’ve been paying for my prescriptions out of pocket because they can’t have no idea what they are doing. Worst mistake ever to switch over to Canada Life.
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They say it's working but it doesn't. I've called in a couple of times just to ask what the status if only to be told to wait. Sometimes it takes forever to get to an agent which is understandable. But for me the main issue is, if the coordination of benefits works then I wouldn't need to call.