Canada Life Group Benefits Insurance Reviews

As previously stated by others, this company has absolutely no costumer service. Their automated service will constantly tell you all service representatives are busy and hang up on you. No one answers the online chat.
Their service standards say a claim should be processed within 2-14 days. I have 3 claims outstanding and almost a month old. All the proper documentation has been provided and received by Canada Life. Previous insurer had no issues with the same claims and paid out within a week.
Unless you are forced to be with this incompetent company… give your money to someone who will pick up a phone and want your business.

Have been trying for weeks to get a hold of someone. Never get a person on the phone, cut off from multiple chats without ever being connected to anyone, email has gone unanswered. This needs to be fixed!!
Never had these issues when we were with other insurance. When will someone help us and get this situation remedied.
Absolutely NO customer service.

I have tried to reach Canada Life PSHCP department on 4 different occasions in the same day and after waiting 56 minutes, a message says they are having system issues comes on and the calls hangs up.

There appears to be many glitches in Canada Life. It is very hard to reach someone. There was problems processing my physical therapy sessions. I am presently 600 in the hole. I may have to discontinue physiotherapy because I cannot pay our of pocket. This is very discouraging.

Id rate a zero is possible. This company is the insurance provider for the public service health care plan effective July 1 2023.
I have tried to call them over 100 times, they do not answer. I have tried their online chat, they don't answer or respond, even after waiting hours. I have sent messages via online form inquiry, they do not respond.

Since switched to CanadaLife, i was not able neither to submit a claim no to reach a customer service. It’s more than just frustrating, it’s insulting.

This company who have apparently had only one phone does not answer it. After contacting the Ombudsman and their feigned concern I was given a time that they would phone me. Of course, they didn't.
Could not even get their positive enrollment site to work ever! ?Tried 50 times over the clock.
Can the PSC please cancel this mistake?

July 23rd and still cannot get someone to answer the phone, or leave a message or wait on the phone for the next available. They simply say "cannot answer please call later" and their phone is always busy.

2 or 3 days trying to get help from Canada Life is impossible. This is unacceptable.

Ex-military and our medical insurance was with another very good company and has now been taken over by Canada Life. I was supposed to receive an E-mail with forms to fill out. I have not received anything as of yet, take over was 01 July 23 been trying to call for the past three weeks without any luck. The message is always the same DUE TO TECHNICAL PROBLEM, WE ARE TEMPORARY UNAVAILABLE. This is unacceptable when you are paying into this company that does not even care about your health, well-being or you as a client.

For the past week, I am trying to contact their representatives either via email or phone and get disconnected after their voice message. Apparently, they are overwhelmed and cannot cope with the demand for services. Unacceptable service. Again another poorly planned and executed transfer of insurance services.