Canada Life Group Benefits Insurance Reviews

I have tried to reach Canada Life PSHCP department on 4 different occasions in the same day and after waiting 56 minutes, a message says they are having system issues comes on and the calls hangs up.

There appears to be many glitches in Canada Life. It is very hard to reach someone. There was problems processing my physical therapy sessions. I am presently 600 in the hole. I may have to discontinue physiotherapy because I cannot pay our of pocket. This is very discouraging.

Id rate a zero is possible. This company is the insurance provider for the public service health care plan effective July 1 2023.
I have tried to call them over 100 times, they do not answer. I have tried their online chat, they don't answer or respond, even after waiting hours. I have sent messages via online form inquiry, they do not respond.

Since switched to CanadaLife, i was not able neither to submit a claim no to reach a customer service. It’s more than just frustrating, it’s insulting.

This company who have apparently had only one phone does not answer it. After contacting the Ombudsman and their feigned concern I was given a time that they would phone me. Of course, they didn't.
Could not even get their positive enrollment site to work ever! ?Tried 50 times over the clock.
Can the PSC please cancel this mistake?

Ex-military and our medical insurance was with another very good company and has now been taken over by Canada Life. I was supposed to receive an E-mail with forms to fill out. I have not received anything as of yet, take over was 01 July 23 been trying to call for the past three weeks without any luck. The message is always the same DUE TO TECHNICAL PROBLEM, WE ARE TEMPORARY UNAVAILABLE. This is unacceptable when you are paying into this company that does not even care about your health, well-being or you as a client.

For the past week, I am trying to contact their representatives either via email or phone and get disconnected after their voice message. Apparently, they are overwhelmed and cannot cope with the demand for services. Unacceptable service. Again another poorly planned and executed transfer of insurance services.

I have no idea why the government divorced Sun Life to marry a totally horrible service! There is no customer service; it says if you work for the government, there is no agent available to go online. There is no chat service available. It's been over a week and my claim has not been processed. When finally it was looked at, they ignored the lower part of the invoice and considered the amount before taxes as the claim amount. Is there any training provided to agents processing the claims? What is their education level? I was forced to put 1 star since 0 stars is not accepted.

The Federal Service joined Canada Life, on July 1st and I never thought I would miss Sunlife. When you've won a bid and have more than 1 million customers joining, it's a good idea to hire staff to account for that volume beforehand. It went from one-hour wait times, just to leave a voicemail to "our customer service representatives are currently unavailable due to large call volumes” and the call disconnects. The website is also useless. I completed positive enrollment only to receive a copy of my dental card and now I am waiting for them to fix an issue in the system in order to get a copy of it. In all of its wisdom our employer and Canada Life decided not to send out plastic cards, good intentions but given the current situation, it would literally solve a good portion of their issues. I have a depilating illness that requires expensive prescription medication and physio, which I am paying out of pocket because no one can give me access/a copy of my card. Worst preparation, I am terrified about the reimbursement process and once again public servants are at the mercy of a new change that wasn't properly executed and we'll be the ones to suffer.

I have been having the exact same problems with this company as everyone else has already commented on.
On hold for hours and never being able to speak to anyone and having to hang up because I have to continue on with my life. People who have to work have no time to be on hold for hours. At least they should set up a call-back system where I can leave my phone number for them to call me back.
Same as trying to contact them through email, no one EVER REPLIES.
This is ridiculous and many employees have complained to the employer to switch companies.