Canada Life Group Benefits Insurance Reviews

I have tried to reach Canada Life PSHCP department on 4 different occasions in the same day and after waiting 56 minutes, a message says they are having system issues comes on and the calls hangs up.

The status of my claim submission shows PAID but no pay received. The Chat Service is a ghost town. Getting disconnected after 30 minutes of wait. After two days in a row waiting on the phone for 1 hour, I got disconnected with an automated service "we are experiencing technical difficulties".
Disgraceful service. I never experienced this.

Id rate a zero is possible. This company is the insurance provider for the public service health care plan effective July 1 2023.
I have tried to call them over 100 times, they do not answer. I have tried their online chat, they don't answer or respond, even after waiting hours. I have sent messages via online form inquiry, they do not respond.

Since switched to CanadaLife, i was not able neither to submit a claim no to reach a customer service. It’s more than just frustrating, it’s insulting.

Canada Life is the worst company for public service. Sun Life was 100 times better. The lines are always busy and you can never get a hold of anyone. The claims department does a really bad job and does not bother coordinating your spouse's benefits plan. Totally unreliable and an absolute disgrace.

July 23rd and still cannot get someone to answer the phone, or leave a message or wait on the phone for the next available. They simply say "cannot answer please call later" and their phone is always busy.

2 or 3 days trying to get help from Canada Life is impossible. This is unacceptable.

Wait times are unacceptable. I was in travel and it took hours to get a call from a representative. I had a sick child needing care. The main call center didn’t even take calls. I am currently on hold with a general call center to check my enrollment status but still on hold. This company should have anticipated the volume when they took as the insurance provider for the public service health care plan.

Ex-military and our medical insurance was with another very good company and has now been taken over by Canada Life. I was supposed to receive an E-mail with forms to fill out. I have not received anything as of yet, take over was 01 July 23 been trying to call for the past three weeks without any luck. The message is always the same DUE TO TECHNICAL PROBLEM, WE ARE TEMPORARY UNAVAILABLE. This is unacceptable when you are paying into this company that does not even care about your health, well-being or you as a client.

I have been trying to reach someone at Canada Life for 2 weeks to no avail.
No matter the time of day I call, even at their morning opening hour the message is the same: “No agents available, call back later”
On July 1, 2023, the Public Service Health Care Plan (PSHCP) was transferred from Sun Life to Canada Life. One would never think the ill planning of such a transfer could reach this level of incompetence.

Horrific terrible health and dental insurance company. Why on earth would my employer leave the previous insurer (which is a 5-star ⭐️ company) for this subpar company that is at a 3rd world country standards (I think worse - I wouldn’t wish this type of dreadful company to any country in the world). Rude miserable unhelpful customer service should they answer after almost 2 hours, an APP from hell and a website that makes it extremely difficult to file a claim. Makes a customer go crazy with frustration in using this useless company. Life is going to be HELL with Canada Life.