Group Benefits Reviews
Canada Life Group Benefits Insurance Reviews
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(70 reviews)
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Agent/rep attitude (6)
Agent/rep availability (34)
Agent/rep callbacks (16)
Agent/rep knowledge (14)
Billing/payments (4)
Cancellation experience (1)
Claim - adjuster (9)
Claim - Coordination of Benefits (1)
Claim - denial (5)
Claim payout amount (2)
Claim processing time (16)
Complaints/ombudsman (1)
Email/message wait time (7)
Mobile app experience (1)
On-hold times/transfers (3)
Online chat (2)
Phone wait times (31)
Policy changes experience (1)
Policy clarity (2)
Policy coverage (7)
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Review author
Canada Life is the worst company for public service. Sun Life was 100 times better. The lines are always busy and you can never get a hold of anyone. The claims department does a really bad job and does not bother coordinating your spouse's benefits plan. Totally unreliable and an absolute disgrace.