It is very unorganized
by Ruth on Sep 6, 2023
1 out of 5 stars
I never leave reviews, but really feel the need to do so here. I hope to save you many headaches. I strongly suggest you choose someone other than Canada Life for your extended health benefits. Canada Life lost my manual submissions twice, $money was never reimbursed; predeterminations for dental took over 2 months (my husband's plan, thru a different provider, took less than 72 hours). You'll get transferred to 5 departments, you'll wait in the calling queue on hold for over 30 minutes with each call transfer, have to go through the story 5 times and still not get anywhere in the end.
I've dealt with 4 other service providers over the last 30 years between my work and my husband's work. If you're in the market for individual health benefits and you choose Canada Life, can't say I didn't warn you. Good luck and take care.
Processing times sooooo slow. Sucks when you have double coverage and have to wait for Canada Life to do their job before submitting to the second plan.
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There appears to be many glitches in Canada Life. It is very hard to reach someone. There was problems processing my physical therapy sessions. I am presently 600 in the hole. I may have to discontinue physiotherapy because I cannot pay our of pocket. This is very discouraging.