Canada Life Group Benefits Insurance Reviews

The status of my claim submission shows PAID but no pay received. The Chat Service is a ghost town. Getting disconnected after 30 minutes of wait. After two days in a row waiting on the phone for 1 hour, I got disconnected with an automated service "we are experiencing technical difficulties".
Disgraceful service. I never experienced this.

There appears to be many glitches in Canada Life. It is very hard to reach someone. There was problems processing my physical therapy sessions. I am presently 600 in the hole. I may have to discontinue physiotherapy because I cannot pay our of pocket. This is very discouraging.

Id rate a zero is possible. This company is the insurance provider for the public service health care plan effective July 1 2023.
I have tried to call them over 100 times, they do not answer. I have tried their online chat, they don't answer or respond, even after waiting hours. I have sent messages via online form inquiry, they do not respond.

Since switched to CanadaLife, i was not able neither to submit a claim no to reach a customer service. It’s more than just frustrating, it’s insulting.

Canada Life is the worst company for public service. Sun Life was 100 times better. The lines are always busy and you can never get a hold of anyone. The claims department does a really bad job and does not bother coordinating your spouse's benefits plan. Totally unreliable and an absolute disgrace.

This company who have apparently had only one phone does not answer it. After contacting the Ombudsman and their feigned concern I was given a time that they would phone me. Of course, they didn't.
Could not even get their positive enrollment site to work ever! ?Tried 50 times over the clock.
Can the PSC please cancel this mistake?

Canada Life rejected my claim and said “Important: Your plan does not cover non-prescription sunglasses.”
My submission is for my sunglasses frame.
f-r-a-m-e. That is part of eyewear.
My previous claim only has a lens. How can I wear only lenses? What does eyewear mean? Only means prescribed lens?
Could you please show me an example of wearing only a lens?
I put the category under Eyewear and Exams. Canada Life first mistakenly put it under Laser eye surgery and later again mistakenly under Lenses: single vision.
Can Canada Life read my notes?

With my previous employer benefit insurer was Canada Life and my medications were approved, after changing employer my current benefit insurer was again Canada Life and not approving my same medication where doctors have approved and coverage is more! They never pick up calls nor provide proper responses for rejection!

July 23rd and still cannot get someone to answer the phone, or leave a message or wait on the phone for the next available. They simply say "cannot answer please call later" and their phone is always busy.

2 or 3 days trying to get help from Canada Life is impossible. This is unacceptable.

Wait times are unacceptable. I was in travel and it took hours to get a call from a representative. I had a sick child needing care. The main call center didn’t even take calls. I am currently on hold with a general call center to check my enrollment status but still on hold. This company should have anticipated the volume when they took as the insurance provider for the public service health care plan.