Canada Life Group Benefits Insurance Reviews

Retiring overseas and trying to get comprehensive coverage set up. I’m showing as having supplementary, which is useless outside Canada. I was told that I would have to do a ‘Positive enrollment’ to get comprehensive coverage started but I cannot get any direction from Canada Life.
I called 3 times - twice the agent hung up on me and a 3rd time the agent said they would call me back but never did.
And, of course, the CR Pension centre is doing nothing to help me. They did suggest I cancel my coverage though…

They do not answer what you are asking for, and different people answer with conflicting information and status of my claim. Takes over a month to get two answers that are conflicting and still no answer about my claim.

since the switch from Sunlife to Canada life it has been a complete nightmare. From getting my dependents information incorrect to hours spent on the phone and no one responding back to email. It has to be one of the worst customer services. Also taking 6 weeks to process an online claim is unacceptable and then to process it incorrect and try to find the means to get an amendment. Over all very disappointing

As previously stated by others, this company has absolutely no costumer service. Their automated service will constantly tell you all service representatives are busy and hang up on you. No one answers the online chat.
Their service standards say a claim should be processed within 2-14 days. I have 3 claims outstanding and almost a month old. All the proper documentation has been provided and received by Canada Life. Previous insurer had no issues with the same claims and paid out within a week.
Unless you are forced to be with this incompetent company… give your money to someone who will pick up a phone and want your business.

Have been trying for weeks to get a hold of someone. Never get a person on the phone, cut off from multiple chats without ever being connected to anyone, email has gone unanswered. This needs to be fixed!!
Never had these issues when we were with other insurance. When will someone help us and get this situation remedied.
Absolutely NO customer service.

I have tried to reach Canada Life PSHCP department on 4 different occasions in the same day and after waiting 56 minutes, a message says they are having system issues comes on and the calls hangs up.

The status of my claim submission shows PAID but no pay received. The Chat Service is a ghost town. Getting disconnected after 30 minutes of wait. After two days in a row waiting on the phone for 1 hour, I got disconnected with an automated service "we are experiencing technical difficulties".
Disgraceful service. I never experienced this.

There appears to be many glitches in Canada Life. It is very hard to reach someone. There was problems processing my physical therapy sessions. I am presently 600 in the hole. I may have to discontinue physiotherapy because I cannot pay our of pocket. This is very discouraging.

Id rate a zero is possible. This company is the insurance provider for the public service health care plan effective July 1 2023.
I have tried to call them over 100 times, they do not answer. I have tried their online chat, they don't answer or respond, even after waiting hours. I have sent messages via online form inquiry, they do not respond.

Since switched to CanadaLife, i was not able neither to submit a claim no to reach a customer service. It’s more than just frustrating, it’s insulting.