Canada Life Group Benefits Insurance Reviews

Doesn’t provide service like in contract. Always delays the payment. Bad customer service.

Switching to Canada life I have to fill out all sorts of crap and jump through hoops galore in order to get approved.
Their staff make you look up DINS on their website (too lazy).
I have a feeling I’ll be disapproved for the new diabetes meds. Best of luck to everyone forced to deal with Canada Life.

Denied two claims with covered DIN's. I can't get an explanation because I've spend nearly 2.5 hours on hold over the last 2 days. I emailed from their website for support and have received nothing but a cookie cutter response stating they are behind on claims. They didn't address my concern as the claims I was referring to were already processed, just incorrectly.

I had podiatrist surgery, by a podiatrist who has been practising for the last 30 years. Canada Life denied my claim saying he does not meet the qualifications. However, they covered my initial assessment. After calling several times and giving them the registration number they still denied it.

This company took over the PSHCP program for Government of Canada employees. It was impossible to speak with an agent for the first two months of transition. They failed to communicate key policy points that meant my significant other will lose name brand drug coverage. Unacceptable.

Ever since Canada life became the PSHCP insurer it has been a nightmare to get claims approved. Long processing times, multiple audits, unknowledgeable customer service reps. It's a circus. Missing sunlife with seamless app claim.

The government needs to investigate them and find a better provider.

They say it's working but it doesn't. I've called in a couple of times just to ask what the status if only to be told to wait. Sometimes it takes forever to get to an agent which is understandable. But for me the main issue is, if the coordination of benefits works then I wouldn't need to call.

Every time you phone them you sit on hold for an hour minimum. Then if you’re lucky enough for someone to answer they don’t know anything. They say they will look into it and never do.

Worst service EVER! Messages (plural) sent through their online portal not even acknowledged, no response. Submitted a claim - Canada Life has advised me that the garment prescribed by my physician for the treatment of a recently diagnosed condition.
Is not considered a valid treatment by them. Apparently, they know more about me & my condition than my physician. Appalling.

Canada life is definitely the worst insurance company in existence. Their so called customer service is ridiculous. None of the “agents” care. You submit a claim and wait months to be reimbursed. They stall on purpose, they don’t want to pay any claims. Please do yourself a favor and stay away from this horrible company. My ex husband’s insurance company reimburses their claims in 24 hours or less. Canada life is a joke. Months to get your money and even when it’s the “leftover” amount. Unprofessional and brutal! I wish my employer would make the switch !!!!!!