Canada Life Group Benefits Insurance Reviews

Id rate a zero is possible. This company is the insurance provider for the public service health care plan effective July 1 2023.
I have tried to call them over 100 times, they do not answer. I have tried their online chat, they don't answer or respond, even after waiting hours. I have sent messages via online form inquiry, they do not respond.

Since switched to CanadaLife, i was not able neither to submit a claim no to reach a customer service. It’s more than just frustrating, it’s insulting.

Canada Life is the worst company for public service. Sun Life was 100 times better. The lines are always busy and you can never get a hold of anyone. The claims department does a really bad job and does not bother coordinating your spouse's benefits plan. Totally unreliable and an absolute disgrace.

Wait times are unacceptable. I was in travel and it took hours to get a call from a representative. I had a sick child needing care. The main call center didn’t even take calls. I am currently on hold with a general call center to check my enrollment status but still on hold. This company should have anticipated the volume when they took as the insurance provider for the public service health care plan.

Ex-military and our medical insurance was with another very good company and has now been taken over by Canada Life. I was supposed to receive an E-mail with forms to fill out. I have not received anything as of yet, take over was 01 July 23 been trying to call for the past three weeks without any luck. The message is always the same DUE TO TECHNICAL PROBLEM, WE ARE TEMPORARY UNAVAILABLE. This is unacceptable when you are paying into this company that does not even care about your health, well-being or you as a client.

I have been trying to reach someone at Canada Life for 2 weeks to no avail.
No matter the time of day I call, even at their morning opening hour the message is the same: “No agents available, call back later”
On July 1, 2023, the Public Service Health Care Plan (PSHCP) was transferred from Sun Life to Canada Life. One would never think the ill planning of such a transfer could reach this level of incompetence.

Horrific terrible health and dental insurance company. Why on earth would my employer leave the previous insurer (which is a 5-star ⭐️ company) for this subpar company that is at a 3rd world country standards (I think worse - I wouldn’t wish this type of dreadful company to any country in the world). Rude miserable unhelpful customer service should they answer after almost 2 hours, an APP from hell and a website that makes it extremely difficult to file a claim. Makes a customer go crazy with frustration in using this useless company. Life is going to be HELL with Canada Life.

Twice I’ve waited in the queue for 90 minutes, only to receive a message “we’re sorry, we’re experiencing technical issues”. The initial voice message said wait times of over half an hour.
I have no other option but to call in to speak with them.
I’m sorry that the Canadian government is switching over to them from Sun Life.

I have been having the exact same problems with this company as everyone else has already commented on.
On hold for hours and never being able to speak to anyone and having to hang up because I have to continue on with my life. People who have to work have no time to be on hold for hours. At least they should set up a call-back system where I can leave my phone number for them to call me back.
Same as trying to contact them through email, no one EVER REPLIES.
This is ridiculous and many employees have complained to the employer to switch companies.

I had a question regarding prescriptions and whether they were covered by our current group benefits plan. I spent 2 hours on hold only to receive a “we’re having technical difficulties” and then hung up. I’d give zero stars if I could. Terrible customer service, terrible company.