Great-West Life Group Benefits Insurance Reviews

I clicked on Life Insurance...because there isn't a drop-down option for Health & Dental. I had coverage with GWL with my previous employer. I accepted a buyout package and was eligible to enroll with GWL under the similar plan. I really had no issues with GWL when I was with group plan under the employer. However, when I signed up with GWL last week....it has been a "gong show" ever since. After signing up and being accepted...I was emailed copious documents and my policy # on August 30 - with noted commencement date for benefits starting September 1. There was no indication with paperwork when I would receive our drug cards. As I wanted to fill a prescription at Shoppers Drug Mart, I called GWL to find out if they could give me my client ID...and other info that Shoppers had requested. Well - GWL had no record of my policy # - it doesn't exist! Oh, for frig sake!! So, after several phone transfers to different departments passing the hot potato...approximately 45 minutes - still not resolved. I became apoplectic on the phone. How ironic that I had interviews for an executive assistant position with top big wigs at the London, Ontario office....and they spoke so eloquently on how customer service is "paramount" to their business...huh!

My employer changed benefits provider recently probably to save cost. I wish I had a say. My first claim submitted and it was different than my old provider. They have coordinated benefits that limit you 100% of the eligible expense which is a set limit (not the amount you paid) minus the amount paid by the first plan. My old provider covered my total expense with dual coverage. Great West Life loves to find ways to keep your money from you. If you are looking for a good provider then keep on looking and do not fork out money for this company unless your company is unfortunately paying for them.