Industrial Alliance Group Benefits Insurance Reviews

I guess you get what you pay for ... The company I work switched about a year ago to save money, Al is the absolute worst. I pretty much have to call in after I make a claim to follow up. The website doesn't allow you to submit drug claims, I had to go through the message portal. 3 claims in, over 1k out of pocket and no response after 8 days I called - they still hadn't reviewed my claims nor was it in the system. Customer service responded with I should see payment within 5 business days .. SHOULD ... that is something as a paying customer I don't want to hear, I want certainty. Al, if you read these boards I suggest that you make your website more user friendly, listen to your customers, in the portal show claim process and have claims entered in a timely manner - Customers shouldn't have to waste their time following up, being put on hold and be out of pocket for long periods of time because Al is incompetent at doing their job.

I had wage replacement insurance through work . I received a neck injury resulting in surgery and permanent nerve damage.
When I filed my claim , I was immediately denied .
The company I worked for wrote letters on my behalf. The girl who was in charge of my case was rude , told me to not call her back but to call another person , which I did but no response.
Five years later , still waiting.Have a lawyer but industrial is pushing it as long as it's possible. Have qualified and receive CPP . Others I have worked with have had problems as well . Would steer clear and go somewhere else if you have the option.