Industrial Alliance Group Benefits Insurance Reviews

Industrial Alliance managed my pension and group life insurance for 15 years. When I changed employers, so did my group life insurance policy with IA. One day I received a bill for unpaid premiums and my file was being sent to collections. IA Customer Service would not close my file. Very unprofessional, unhelpful, high rates and bad customer service. I would not recommend this provider to friends or family. Beware!

I had wage replacement insurance through work . I received a neck injury resulting in surgery and permanent nerve damage.
When I filed my claim , I was immediately denied .
The company I worked for wrote letters on my behalf. The girl who was in charge of my case was rude , told me to not call her back but to call another person , which I did but no response.
Five years later , still waiting.Have a lawyer but industrial is pushing it as long as it's possible. Have qualified and receive CPP . Others I have worked with have had problems as well . Would steer clear and go somewhere else if you have the option.