Manulife Group Benefits Insurance Reviews

Pseudo “Medical Experts” at Manulife, likely offshore, will decide if a procedure is medically necessary, even though Ontario medical specialists you have visited deem the procedure to be medically necessary.

No stars if I could. Agents barely speak English or French and do not want to pay when they should pay simple claims.

My mother had group insurance with Manulife with death benefits. She started off on temporary sick benefits and then placed on a long-term. Unfortunately, my mother ended up passing away and I as her beneficiary went to apply for the payout and they told me she incurred it while alive. How can someone use up their death benefits while still alive? They won’t give me any more information either as I’m not the policyholder! What does someone do in this case has anyone experienced something like this before?

I was off with Short Term Disability with Manulife. They kept harassing me to go back to work. My Doctors and professionals went forward for me to have a long-term disability. I was not ready to go back to work. I have had two appeals as they denied me. I had my doctor, Psychiatrist and a therapy counsellor write for me to be off on LTD. Manulife's in-house Psychiatrist denied me without ever calling and talking to me. They denied it and made it sound false to three very highly recommended professionals. So they are forcing me to go back to work as I ended up on social assistant. On top of everything, I was still paying them $100 a month as I was told I had to, to keep the appeals open. This was a lie. I talked to several lawyers and they said if I'm going to get better there is nothing he can do. To sue I have to be off the rest of my life or it's not worth my time. The lawyer also stated that he has about 300 cases like mine and he's just one lawyer. I would have been better by now if I didn't have to struggle to keep my home not be homeless and concentrate on me and my health issues. Manulife will never get a dime off me again. On top of everything else their customer service is the worst I've ever seen, they really do treat you like your a criminal. The phone system hangs up on you while waiting. Please be cautious dealing with this criminal company.