Canada Life Health Insurance Reviews

I would give -5 stars if I could. This "company" is a joke. Since I switched from Sunlife (which was great) to these people, I am living in a nightmare. They keep denying coverages and refuse to cover my medication fees which was alright 100% with Sunlife (my and my wife plans). Not to mention the horrible customer service full of incompetent agents with 0 knowledge and 0 training. RUN AWAY!

My Canada Life is impossible to get a hold of. I have called 4 times in the last two days been in hold for over 1 hour and a half only to get cut of and receive no assistance at all.
Every time I have gotten through regarding an issue with claims. They tell me someone will call me back, they never a have.
If it wasn’t mandatory to have this insurance through my employment, I would never choose this company.

There is no easy way to review one entire claim if a portion of it was out of the benefits fund and a portion out of the HSC. It takes weeks and weeks (and weeks) to have a more expensive claim paid - even when a Predetermination was received. Emails are rarely, if ever, responded to. It's a 2 hour wait to speak with an agent. One agent cannot help you - you need to speak with one for dental, another for health, another for HSA. I would never recommend Canada Life.

I filed for my yearly orthotics refund. Not processed for a long time. I tried to call them, the first time when someone answered, as soon as I finished giving my claim number and ID, I got hung up on. I called back waited for 1 hour 45 min no response. I called back the next day same wait time and then a message to leave a message for them to call me back. A week later no call. I even emailed, still no response. Yesterday I called again and finally was able to talk to someone. But only to be told that they are currently handling October claims. These are expensive and I am only on pension and I need the money back for grocery. PATHETIC!!!

DO NOT GET ANY TYPE OF INSURANCE COVERAGE WITH CANADA LIFE.
I promise you, you will regret it. The customer service is terrible, the processing time for claims, terrible.
I'm with them because my husband's employer uses them as the provider for group benefits for I'm their employees. I hoping my husband's company switches to a different provider if enough staff complaints about Canada Life's processing time for their claims.

We were moved over to Canada Life from previous health insurer (SunLife). We have had an incredibly frustrating time trying to get payment for simple items that should be covered. I have submitted the same claims no less than 4 times, with 4 different doctor prescriptions/notes. We have called 6 times and still there is no resolution. My sense is that Canada Life will extend the process for up to a year and then deny all claims as the claims get aged out. I don't write negative reviews normally but the service, the website and behind scenes management is beyond bad. Employers and others interested in Canada Life as a health insurance provider should be very wary!

Canada Life since taking over has messed up a bunch of people as they are not prepared to handle this plan. I've been waiting for 3 months now and they have lost my claim. Customer service is terrible wont answer your questions.

Phone wait times are awful, I spent over 100 hrs on the phone in a 2 week period, waiting for someone to answer. Most of the time I was cut off and had to redial.

I am calling Canada life for a compounding drug claim. I have been on hold for over one hour so far and still nobody answers. It is unacceptable for the largest insurance company like Canada Life! They should hire more people to answer the calls from their customers.

It is very simple claim. Their online system can not recognize the DIN from the pharmacy. Nobody answers the phone and no option for call back and no clear instruction on what I should do online.

I have made dozens of phone calls to them, the calls are never answered or you wait in the queue for so long it times out and hangs up on you.
They have online chat, I have tried that on numerous occasions, only to be put in wait and no one answers, ever.
i have sent 6 email inquiries through their on line website and have never received a reply to my concern. Just a "we received your request and will get back to you in a few days". Months is not a few days.
THE LEVEL OF SERVICE WITH THIS COMPANY IS ZERO. AVOID THEM

I have been a member with sunlife with the federal government until I retired and beyond and never had problems reaching them. Since Canada Life took it over you cannot reach anyone… they have been sitting on my claim for over a month with no reimbursement. just waited on the line over 45 minutes to be disconnected
Worst service ever…