Canada Life Health Insurance Reviews

I have been a member with sunlife with the federal government until I retired and beyond and never had problems reaching them. Since Canada Life took it over you cannot reach anyone… they have been sitting on my claim for over a month with no reimbursement. just waited on the line over 45 minutes to be disconnected
Worst service ever…

As a retired civil servant my health insurance recently changed from Sun Life to Canada Life. It’s impossible to get a hold of them. I waited 2 hours on hold and then I got a busy signal because they dropped the call. I cannot message them because even though I completed the positive enrolment I can’t log in. They are not concerned about the hardship this is causing many of my peers.

Call waiting times are anywhere from 2 hrs to 4 or 5 hours, at which time you are disconnected.
Canada Life recently took over the Public Service Health Care plan. It has not been a smooth transition to say the least. Long wait times, calls not returned as promised, lost and missing claims, denied claims that were previously covered, the list of complaints goes on and on. Entire facebook groups are dedicated to what is going wrong.

I am a retiree from the Public Service and as of this past July we were switched from Sunlife to Canada Life. Every year around this time, I would call Sunlife to get my spouse's meds approve for the 6 months. Never had any issues, ever. It would get approved while I was on the phone. 24 to 48 hours max and we could pick them up! With Canada Life, I called last Thursday, said they would get back to me early this week... Nothing yet, so today I called, on hold over 1 and 1/2 hour. Nothing cause 5pm came around and they close at this time. I truly hope this will get approved tomorrow, pharmacist keeps getting rejected. This is what we get for working for the PS... You retire and they switch us to this.

Most times, I have been unable to speak to anyone (after waiting over an hour) and the one time did, I got transferred multiple times. After spending hours on the phone waiting, the various people didnt have answer and I was told someone would call me back - they never did. These are just some of the underlying issues.

You can’t get through by phone and you can’t get information about what is covered and what isn’t and why not and how to process anything. Claims are delayed by months. Absolutely awful.

Very very poor customer service, on hold for hours, say they will call you back and don’t.

I've been waiting a month for action on a claim. I've tried the contact form... three times with no result. Nobody replies. The chat is not staffed. The automated telephone service disconnects. It is awful.

Don't even try to call there, no one will answer! Ever!
We were supposed to be inssured since Jully 1st, with the military. We are in September 17, and yet, I can't submit my claims. So I have a ton of claims pending...

They never reply to email and / or message
their claim system over their website is not working for days
their claim system over the mobile app is not working
waiting time to speak to someone is 60 minutes facing the hangup after long wait

Is this a real company or just a scam