Manulife Health Insurance Reviews

This is the worst company I have ever dealt with. They put a clause in the insurance because I said that I had a sore right arm blocking any medication that could be used to heal this that means no pain killers no antiinflamatories. So basically all Im covered for is antibiotics. If you want your money back because it is something that is not related then you have to fill out a bunch forms gather your reciepts and get a letter from your doctor. They work on the idea that most people who can afford these policies that it is not worth your time to do this.

Don't expect them to give value for the money. Nor expect them to be truthful - they say one thing and them deliver another. Also their customer service personnel either don't know anything or they are just playing dumb - stalling you hoping you'll give up and stop trying. Sold the stock - telling every body about how shitty Manulife really is.

Our daughter has a heart murmur for which she has never received any treatment or medical intervention. Manulife has only recently allowed our her two siblings to be covered on our group insurance plan, after a full year of waiting. We have had to jump through all sorts of hoops and still our daughter, who doesn't even have to take antibiotics when she visits the dentist, is not a recipient of our family's benefits.

When I do contact Manulife they try to imply that they have no record of my husband's policy, because they never include his certificate number on any correspondence that we've received. I'm curious as to how they suppose that I'm receiving correspondence from them, because they certainly seem to have at least our address! I am very unimpressed with this company and their lack of desire to help.

He/she put me on hold for about 15 minutes and when they came to say they couldn't help me, the customer service representative, (admittedly I was angry by this point), pretended that he/she couldn't hear me. I demanded their name, and they simply continued to pretend that they couldn't hear me. I demanded to speak to a manager, and they continued the game of not being able to hear me....even fading their voice so that maybe I might think that the connection was fading out. I hung up and phoned back and guess what? The customer service rep that I got this time, could hear me just fine! And she was able to help me, quickly, I might add!

I get it, it's not fun to deal with an angry and frustrated customer and I was hopping mad, but just pass me off to management rather than implying that I don't know what I'm talking about or playing games with me!

Sadly the experiences that I've had when I've had to contact Manulife have more closely resembled my encounter with the fading out customer service rep rather than the lady who I later spoke with.

I just want our daughter, who is eight and as healthy as a horse to be taken care of! It's been over a year of waiting!

This company makes it difficult for you to claim anything, even if you have fulfilled all terms and conditions. My claim got rejected because I did not submit an "itemized receipt" despite the fact that this was submitted. They must have not been reading or they lost the document and decided to put the blame on the customer.