Health insurance Reviews
Manulife Health Insurance Reviews
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(150 reviews)
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I've been with Manulife for health insurance for 13 years. Every year, there is a rate increase, whereas my benefits have not increased one penny. I should get out of the plan and probably will this year.
We have Manulife as our company's health and benefits insurer. We have only been with Manulife for 1 1/2 years and I have already had two multi-month disputes with them about honouring claims. They make it as difficult as possible to get your money. You have to jump through so many hoops to get your claim that it is obvious that they just hope you eventually give up and leave them your money. We were formerly with Great West Life. What a shame that our company tried to save money by switching insurers. GWL was so nice to deal with.
This has got to be the worst god awful company I have ever had the displeasure of dealing with.
We are offered this company through our company and it is the worst company I have ever had to utilize. I have dealt with Sun Life Insurance before and they are always so quick and friendly.
They have me on an audit for the past 7 months for absolutely no reason so I am not able to do any claims online. Therefore it takes weeks to get any claim reimbursement due to having to send it in the mail. It then takes 5-7 BUSINESS days to get the reimbursement. I am with a company, so to be on ANY sort of audit, makes absolutely no sense.
I WARN COMPANIES, IF YOU ARE LOOKING TO WORK WITH A COMPANY TO OFFER YOUR EMPLOYEES, DO NOT, I REPEAT, DO NOT USE MANULIFE.
They have a bunch of young, talent less, rude employees working there.
Let me tell you, I have never written a review in my life, but after the 3rd time of being told I can't submit online and them losing my claim forms and them not having my husband on file even though the initial forms stated this. They are known to use loopholes to not pay out, which is what they did with me. They are honestly the WORST company in North America! I will be making a complaint to my HR department in regards to this, thankfully for me, I have some pull in my company!
site down and requested to submit by mail which takes longer.
unreasonable explanation.
moving away from this provider for good.
The worst insurance firm to opt... I feel their main objective is to find every possible reason to not give you the insurance... and when you try to debate with them, their solution is to repeat the same lines again and again until you are forced to give up. Seriously, they need to learn some real customer service
I've been trying to submit a claim, the website is ALWAYS down and when I call the emergency number, it's connected to a cruise survey!!
To the person who commented on the glasses - EVERY insurance company is this way..every business is this way in terms of the goods or services they offer. When it comes to general insurance guidelines, a claim is processed (paid) based on the date you are (1) dispensed your product - aka you take them home, and (2) the date you pay for your purchase. Not the day you submit your claim. Not the day you 'place your order'.
Think about it from a business perspective - if claims were paid based on the date you 'order your glasses' then you could have your claim paid, and 'cancel your order'. If claims were paid based on the date you submit your claim, people would wait months to submit but always purchase when they were not infact entitled to the purchsase. And who pays for your glasses?? Yes it is the insurance company, but where does the insurance company get the money? Your employer. Many small businesses also pay out each time an employee makes a claim. So if you submit a claim for $200, your employer is billed $200 on their next premium invoice..I've owned a business and I have dealt with all types of insurance plans and this type does exist.
In reality, it's common sence, and you are the one at fault if you can read a simple contract or ask your employer questions,... at the end of the day, it's your employer paying insurance company the premiums, so if everyone did what you are stating, then your employer would be out hundreds or thousands of dollars in premiums..
People always think their getting scammed when they don't get their way, but its really one business trying to protect another, and trying to protect their assets and revenue and avoid scams. Insurance companies aren't trying to withold their money from you, their trying to ensure they and your employers aren't being abused by people like you.
always have good customer service, prompt responses, and good resolution to problems.
Excellent coverage, answer questions, great website.
This company is a scam. They pretend not to receive your claims. When you have them cornered, they will point out mistakes in your claim and wear you down until you give up.
Great company to invest in, poor company if you have a health claim.