Manulife Health Insurance Reviews

Terrible experience!
The Manulife company doesn't care about the customer! They always decline a claim!

They messed up my coverage and overcharged me by 420. I'm not a millionaire and that hurt. Each weekly pay they promise to pay it back. They never do. Total fraud. Would never deal again with them

Manulife charges you for absolutely nothing. They will provide you with a bunch of nonsense excuses to avoid paying you when the time comes to get advantage of your insurance. Manulife is not an insurance company, rather, it is a fraudulent organization that trains its' employees to steal your money right out of your pocket.

Manulife, the only thing they care about is your money and nothing else...they want to get profits with no payments to you and they will do anything it takes to profit on you. Please do yourself a favour and never go with Manulife... learn from my mistakes

We went from one group plan that was fine to Manulife. It was supposed to be the exact same plan, but I found out it's not. They only cover psychologists, not clinical counsellors. I've been seeing the same counsellor for years (that my previous benefits supplied to me as an authorized provider) and now I can't get covered at all. And the dollar value coverage is so low that you'll use your entire coverage on one of the approved psychologists after one visit. In addition, two different eye care places I've been to have both complained to me about how frustrating Manulife is to work with. I often have to pay out of pocket and submit my claim because of their submission rules. They also have one of the most frustrating websites to navigate if you're trying to find information.

Seems like whenever you want to submit a claim, their site is down. Tells you to call a number, you call it and, oh, looks like they aren't open...their site is always down. Zero customer service, digital experience is terrible and they're expensive. For company benefits please choose someone else, your employees will thank you

This was forced on me by my employer. First time I have ever had any sort of health coverage in my life. Thought my 3-night stay at a hospital for hernia surgery would be covered. Not. Guess I'm flushing money down the toilet on every payday. Now that I read the booklet I see many less important things covered but not hospital charges and it was only $765. The customer service guy was ok but the product itself is utter garbage.

2016 I was off for 4 months for a bad back, Manulife's favourite trick when you called in was "we didn't receive your claim" even though you faxed in. All the paperwork I faxed to them I had to do it three times, I was even faxing the transmission sheet in to show the days and times I had faxed in the paperwork. Of course, I didn't receive one cent from Manulife. I was back to work in a month, never heard from Patty S, so I called her, she says "Oh I guess we can make a decision now". So I said to her, is this call being recorded? Yes, can you delete the recording? "No", I said:"perfect". Have you ever googled Manulife complaints? It's not pretty what's on there. Two weeks later I get my cheque. Aug 2017 I'm back off work again, for my back, I send in the paperwork, no word... a month passes and I get a call... wish I could remember this lady's name at Manulife, she said "the size of your file, it's obvious you have a problem, I'm going to do a direct deposit once we hang up". WOW, I check my account on Friday, no money, so I called on Monday and talked to the same lady, she said, the way our account is set up she cannot do direct deposit, so she express-posted my cheque, I had it on Monday. They needed updated paperwork a month later I faxed it in, no problem... I'm covered. Then they needed more paperwork for the end of Oct, I called and said my Dr is on vac ' until mid-Nov... no prob, we will cover you... Now since Dec 2017, I have been dealing with Magdalena... she is wonderful. I told her about last year and what Patty S had done. I also said it obvious Manulife has done a shuffle. They are wonderful to deal with and have been very helpful in trying to get me further down the road with my back problems. So I'm giving Manulife a thank you. I realize Manulife has to weed out the phoneys.