Pembridge Insurance Auto Insurance Reviews

I got quoted, signed the contract, paid my full year insurance. 15 days later they came back with a higher quote - almost $500.00 more. I dont believe that this is the way to do business.

I’ve been with this company for a couple years and decided to switch to yearly payments instead of monthly. They terminated my policy and said they are unwilling to reinstate it. All I did was ask for a quote… I’ve been with this company for years and have been ticket and accident free. This was an error on their end and they were unwilling to help a loyal customer.

Continued to debit my account for premiums 11 months after they were notified by my broker that I had changed insurance. Now I’ve waited more than 14 business days for a refund check of nearly $4000 to be mailed out and nothing. Premiums were very reasonable in the first year but increased exponentially in the following years.

Bad customer service, now I just found out that I got charged twice for one premium.
I try to call to get an explanation. No person on the other end!

I got pulled over by an OPP officer, he said my insurance had been terminated for 2 months...This was the first time I heard about it. After being with pembridge for years, they really let me down. They said, I didn't pay my January bill, and something was wrong with my banking information. No phone call. No personal email from the broker who dealt with my policy. Apparently the company sent a letter - I definitely did not get a letter. After a $400 tow, I am now facing up to a $7k fine, doubled rate of insurance for 3 years, and possibly a suspension of my license. Thanks a lot pembridge!

Somebody put through an insurance claim for a hit and run on their vehicle in a parking lot and used dashcam footage showing my vehicle driving past as their evidence to claim my car struck there car. My car never did this at all. A claim was processed through their company with no supportive evidence that my car ever hit their car and no witnesses and even the photos taken by an estimator that were given to me showed what appeared to be old damage on a 2008 vehicle that was in fairly rough shape. My car had no marks on it and wouldn't even have had anything protruding on it that could have made the marks in this other car. The other person's company took this person's word who used my licence plate and filed against Pembridge who paid them out and turned around and penalized me for it to recover costs. This was a totally fraudulent claim and someone picked my licence plate to falsely accuse. Pembridge did no proper investigation and proceeded to pay it out and charge it against my insurance. This company said we tried to contact you several times and couldn't so we made a decision and too bad for you. That is how absolutely horrible this company is. Stay Away. Their cheap rates are not worth it.

I joined this company cause the insurance broker form Aaxel told me for my two vehicles insurance cost will be 445! But later it comes more than he said. I was with another insurance company, and it was just 20 dollars cheaper so I joined. But when the paperwork comes, it comes with almost 577 per month which is way high then I was paying. I called him he said he will adjust in a week time and if he doesn't adjust he will cancel the policy and there will be no charge. But now he is not responding well. I almost pay over 1700 for 2 months for home and my auto insurance. Once I could call they sent me a refund of 36 dollar cheque - after one week they send me another letter of the outstanding balance for 276 dollars. I didn't understand. If there is outstanding then why they send refund cheque of 36 dollars first. I have given the wrong information from the agent! I am so disappointed with this service I complained to the company but didn't hear from them.

Stay away from this insurer! I'd give them zero stars if that was possible but unfortunately, 1 is the minimum. I can't believe how bad is their customer service after taking literally thousands of dollars of nothing. Been with them for over 2 years, never had a claim. I had to leave Canada and need insurance for 2 more weeks. They charged me for the whole month. And when I asked them for a no claim letter, they replied to me that there's 70$ outstanding premium which didn't inform me about before. After sending them 3 emails and getting the same responses explaining nothing, somebody finally told me that there was a hidden charge. And still, got my no claim letter.

We paid for the full-year premium to renew the Pembridge insurance. Our insurance renewed Feb 1st every year. We paid for the whole year. They told me they want us to pay an additional for this policy year in March after we paid in full and premium started. We also being "threatened" that if I am not paying the premium, it may have a risk of non-payment record which results in higher premium next year. Also, it may have a risk of cancellation of policy due to non-payment. The reason that the insurance company told us saying that they have a system error. The new bill being generated Feb 25th, 2019 and send to me. The renewal that I have paid is generated Jan 9th, 2019. The renewal date is Feb 1st, 2019. As a customer, we feel unfair and ripped off because after we paid in full with a contract, we are being "threatened" asking for more during the contract terms or else our policy will be cancelled and have a non-payment record.

As per the sounds of everyone else, I too was quoted a price that was not matched. The person my broker dealt with was unknowledgeable and assumed without asking for facts of prior insurance. I've been driving 42 years accident-free and they assumed I didn't have insurance while living in BC for 8 years and wanted to charge me the maximum for having the lapse in insurance... It was then proven to them that I did have insurance the whole time, it was just in BC and still, they've charged me more than the original quote.