Pembridge Insurance Auto Insurance Reviews

This is the absolute WORST company. The customer service is garbage, they never get back to you, you wait on the phone forever, get transferred to multiple people, and never get any answers. They also make changes to your policy without notice or reason.

They are happy to take your money, but no service at all. The claim was a disaster over 4 months and still waiting. Pretty much I am begging them to call me. A 1-star rating is too much for them.

Please stay away from this insurance company!
Unresponsive and unpredictable.
Got involved in a car accident Jan 27/ 2022.
For 6 weeks after reporting the accident couldn’t get anybody on the phone.
Finally managed to talk to somebody and they confirmed 0% at fault and told me to get the car to the shop.
A week later they called and told me that they changed their mind and declared me 50% at fault even though they submitted 0% already to the shop.
I could not believe it, not sure what to do now...
They feel at liberty to make and change their statement as they wish. They do not care about facts.
Please don’t make the same mistake as me, find better people to do business with...

An adjuster will not call me back, I'm trying to understand why I have to pay these people every month for the last 40 years, and there is no accountability on their part to even respond to my questions!!!

It takes forever for them to answer the phone! Always have to wait more then a hour and they use covid as an excuse. How pathetic...

After being rear-ended by a car going 70Kph, the car that hit us did not have insurance or a driver's license.
So my insurance (Pembridge) was supposed to cover Any therapy & treatment needed after the accident.
The only treatment Pembridge covered was at CBI London Ontario. Don't go there...
We had to do physio over webcam since the pandemic.
Pembridge denied all treatment after webcam physio.
1. Ortho - I hit my face on the steering wheel
2. Chiro
3. Massage therapy
I advise you to call a lawyer because Pembridge definitely is breaking the law & not processing claims taking out on their customers.

Way behind on processing. Cannot keep any files organized. Cancelled policy and believed everything was paid until they sent a demand notice nearly a year later - took almost 6 months to receive an explanation of what the demand was for and by then they sent it to collections. No responses were ever received or any communication received in nearly a year about the balance owing or an explanation or documentation/support on why.
Very unprofessional and completely useless. Insurance companies are terrible but these guys are trying to set the bar even lower...

On January 9, 2022, I was in an accident. I reported the accident to Pembridge Claims that evening. Today is February 7, 2022, and I have heard absolutely nothing from them. After numerous calls to the claims department and being on hold for over 30 minutes each time, that is if I wasn't disconnected, I finally called my Broker. They too, could not get an answer as to what was happening with my vehicle. An adjuster has not been to assess the damage.

I'm trying to get my deductible reimbursement since October 30th, 2021.
My claim was closed without any contact and I’ve called to try and escalate the matter several times only to be told a manager will call me back. NO ONE called me back ever! I’m still trying to reach someone... I really don’t understand how this company functions or even exists. Trust me that other insurance companies do not operate like this… I’ve worked for a few in the last decade and Pembridge is by far the worst I’ve seen.

I had an accident on Dec.21, after I did all the reports to York Region police with evidence as my dashcam which showed I'm not at fault 100% I opened the claim. The appraiser Vitoria L. asked me to pay a $1000 deductible. So I called back to the adjuster Kristina C. and said that the accident wasn't my fault and sent her my dashcam video on Dec.30. She watched the video during the call and from that day until today never heard from her anymore... I called and left messages 3 times. Never call back.
Today I called the claim advisor, he watched the video and agree that I'm not at fault and will waive my deductible. This is the way how Allstate/Pembridge treats the customer when it came to a claim? Instead to protect their customer.
Also, since my car is only 1 1/2 years old and under 18000 km why do they choose to repair my right side fender instead of replacing it?
I paid the premium to Pembridge for my 2 cars and a home close to $6000 per year and this is how they treat me when it comes to a claim and even not at fault...
So next year I will Run......Run....... Run never turn back to Pembridge!