Pembridge Insurance Auto Insurance Reviews

The worst insurance to deal with. Late and missing paperwork. Policy cancelations without any warnings! Hours of sitting on the phone with no help! Stay away!

I was involved in an auto accident when the other driver changed lanes into me while they had their wrong signal on and sideswiped my car. I reported my accident online and no one called me back. I had to call them several times over the next week before I could even get a hold of anyone.
When I finally did get a hold of them, all they did was ask what happened. I told them, and they said that it was an “at fault accident” and closed it without any further discussion. (5-min phone call)

I have pictures, witness statements, and it was even recorded via dash cam. All proving that the other person turned into me. They did not ask, want or accept any of the evidence. They are simply lazy and do not care who is actually at fault. They just want their money and do not want to actually do any work for it.

Terrible company that does not care about its clients.

Hello ! I bought 2 new cars and started working with this company, There was no problem we talked about everything with the broker after we got it. All my payments are automatic so long as they pull out of the card, they can get the money. I think they did this on purpose, for 2 months they did not receive the payment of 1 car. And yesterday a paper came to me about not paying. And of course 2 times the price, they have not written any details, they do not turn the phones now, even though it is me who is right. When I send an explanatory e-mail, they told me, you just have to pay. But what do I have to pay, why, how, why did not you get the money from the card in the automatic payment. As I said don't work with these people, I think they do it intentionally scammers.

My wife and I have had the Apps on our phones for almost 4 months now and we are very disappointed in the App. It stops working constantly and records us driving when we are not even in the car. I have also talked with others who have this App and we all agreed that the App seems to be biased to men. I have had a clean driving record and the App said I get a 10% discount yet the App said my wife has been logged as speeding and using her phone while driving and yet she gets a 20% discount. I found this App inconsistent and faulty.

In the winter of 2020, I was driving on highway 108 in New Brunswick Canada around 10 pm. Out of the blue, a deer bolted from the passenger side. We had no chance to avoid the accident so we struck the deer. We stopped and called the RCMP but since the deer was not on the road and none of us were injured, they did not come out. We were able to drive home. The next day we called Pembridge insurance. They treated us so poorly on the phone indicating we were at fault for the accident. When I arrived back home in Ontario there was a registered letter waiting for me. I opened it up and it was a cancellation for non-payment. How can I have a non-payment when they automatically withdraw payment monthly from my credit card.
I was told my credit card was expired. They never called me or write to me informing me. I phone my bank and the bank told me if they had tried to get the funds when they said they did there were no issues. To settle this they said I would need to pay a $50 fee. I told them I did nothing wrong and if they insist I pay this $50, I will go to another company. That's what I ended up doing. Now they have me on their file saying I was cancelled for non-payment. I will be taking them to small claims court if they do not resolve this to my satisfaction.

After being rear-ended by a car going 70Kph, the car that hit us did not have insurance or a driver's license.
So my insurance (Pembridge) was supposed to cover Any therapy & treatment needed after the accident.
The only treatment Pembridge covered was at CBI London Ontario. Don't go there...
We had to do physio over webcam since the pandemic.
Pembridge denied all treatment after webcam physio.
1. Ortho - I hit my face on the steering wheel
2. Chiro
3. Massage therapy
I advise you to call a lawyer because Pembridge definitely is breaking the law & not processing claims taking out on their customers.