Economical Insurance Auto Insurance Reviews

This is hands down the worst experience I've ever had with any type of company. The people who work here are rude. I was told to get a rental then later told they are not going to cover the rental so now I'm down 4500.00 for a rental. I have been waiting 3 months now for my claim or to even find out what is going on with my claim but am told every single time that its under investigation. These people are very I'm going to say special because i cant swear. I do not recommend this insurance company to anyone. Please save yourself the headaches and go somewhere else - these people are not competent.

Don't ever get involved with this company. They put your rates through the roof and try to charge you way more money than you should be paying! I am paying over $300 less per month with Desjardins than with Economical for the same car in the same address with the same work distance and the same drivers. Economical comes with two hour long holds and unexpectedly high rates which they will refuse to explain to you. I have spoken to managers and still they offer no explanations for any changes in price other than vague statements. I have also been hung up on by brokers they use in KTX. (Whose customer service is horrific as well by the way) NEVER trust this company for your insurance. EVER! Absolute bullshit service. I'm very pissed off at this company.

both times I was not at fault and they tried to charge me. second time my car was written off and they gave me two weeks to have a new one or they would cancel my policy and my rates would double. very rude would not listen to me hung up on me multiple times and would not call back. I know all insurance companies are bad but they really have made my life hell. my suggestion is to avoid cowan insurance brokers and economical as a company

There is no rating for this company! Just over a month ago i had my 2004 chevy silverado stolen, it was done up, really well taken care of and had very low km, i valued this truck at around 11 grand, they offered me 6000 dollars because i didn't have receipts for all the work done because i did a lot of it myself, i refused expecting them to offer a little more but nope, they sent me a dispute package and told me to get an appraisal myself, so i spent $180 bucks to get that done and what do you know after taxes the truck was appraised for just about 10 grand, so thinking i'd finally get a reasonable offer i sent that in to have they're appraiser look at it, they offered me only $400 more than the first offer, how could they offer me so little when the information proving its worth more is right there, they're appraiser valued the parts on the truck nowhere near what they were worth, $30 bucks for $200 tinted windows, $40 for a $3-400 dollar center console, ridiculous!!!!! all they want is your money and they want it right away, but when you want the money they don't wanna give you a penny! I insured 3 vehicles and my house with them and the price was reasonable but they aren't worth my money, I will definitely be leaving them

They deserve less than 1 star, but unfortunately 0 stars is not an option!

I was involved in a hit and run accident in which my car door was dented. I spoke to people at the insurance company 4 times, while I was debating whether or not to make a claim. Each time, they promised me that because it was a hit and run, my rates would not go up. I was responsible for the deductible but that was it.
I asked them if I could just try and knock the dent out myself, and they said that I could definitely not do that because then if it didn't work, the adjuster might deem it to be not from the accident and it wouldn't be covered. They advised me to get it fixed as soon as possible.
I went ahead on their advice and got it fixed.

The day I was due to pick the car up, someone from Economical called me and said that they were wrong, and that now they had decided that I was at fault in the hit and run, and that my rates would go up accordingly because I had made a claim. I told him that I never would have put in the claim knowing that, and that they promised me this wouldn't happen. I asked him if he could go back and review our phone calls as they were "recorded for quality assurance". He said he would. I asked him if he could send me a copy, and he said he could not do that as they were for internal use only. I asked about the "Quality assurance", and he responded "that is for OUR quality assurance, not your quality assurance".

I then told him what one of his workers had said about the knocking out of the dent, and he directly contradicted what I had been told by someone else. He said that I should have tried to knock the dent out myself, and they still would have covered it.

They basically encouraged me to make a claim, promising me that it wouldn't make a difference to my rates, and then directly went back on their words. I am immediately switching insurance companies, and I will forever suggest to my friends that they do not use Economical!

My parents put me on their insurance policy so that I could practice for my G2 while I had my G1. Not only was the insurance ridiculously pricey, but they tried to scam my parents into paying for my insurance after I switched companies. My parents called in to ask about the process for removing me from the insurance, and even asked if they needed to change ownership before or after. Then, they wrote on their first bill after their term was up that I was no longer on their policy and had my own. Now, two months later they are trying to charge my parents the cost of insuring me for 2months as primary driver on my vehicle. First, this is crazy as I own the vehicle now, and it is impossible for my parents to insure it since they do not own it. I do not live with my parents, I live 30 mins away. Also my parents informed them I was to be removed from the policy TWICE- in writing, and on the phone two months ago. Now they are demanding proof of my new insurance or they are going to charge my parents almost $600. I sent in a copy of the pink slip to my new insurance policy with the date and company and my name and vehicle description showing. I blocked off my address and policy number because I do not think that is their business. They told me that was sufficient, and it would be dealt with, then the next day called and said they needed my policy number. I asked why and what they were going to do with it and they said nothing. I asked to speak to a manager and 5 days later have not been able to talk to one. This company is a scam. Choose someone else for your car insurance! It is really expensive and the customer service is abominable!

I had an accident where the other driver was at fault and charged. My 90 year old mother was the passenger, she suffered both physical and emotional pain. The car that was cared for many years by my dad was given to me after he retied from driving was written off. Here is both myself and my mother in shock and the car (a 97 olds cutlas that i could have driven for a few more years with because of its care and mint condition low KM was written off and i was offered what they call cash value of $1500. As someone else posted here i could get another appraiser have it go to what they call and umpire ,i declined and they say they closed the file so i have nothing but i now have to come up with funds from my pocket to buy a vehicle and pay for it with what i receive from my pension.

Economical Insurance is a company that should not exist. Over a year ago I was in a car accident and I am still dealing the aftermath with my Insurance. I have made only one claim with them because of my accident. Just recently they send me a letter in the mail stating that I have exceeded the "allowable risk factors" and I can no longer be insured with them. Note that I only ever made one claim. Customer service is dreadful as they do not explain their policy's right and the only way to find clear answers is to speak with management.

Ever since I have been insured with this company I always felt like I was being robbed. Before the accident I was paying around $250 a month to insure my vehicle which was a 1999 Chevy. After the accident I had to purchase another vehicle. It took a lot of hassle just to get the company to give me money for my old car which was a total loss. After my new car was purchased ( a 2013 Chrysler) my insurance went through the roof. My premium changed drastically. They adjusted it to be almost $700 a month!!!! What was really bizarre is this was adjusted because of the change of vehicle. The accident wasn't even accounted for yet until the next renewal period. I called to complain about this, and it was actually their fault because of false information in their file.

Any adjustment were sent to me in a very untimely manner. I would receive adjustments to my policy in the mail toward the end of the month when my monthly payment was due. It was ridiculous.

Overall the experience I had with Economical's auto insurance is so below standards that I wish it didn't exist. I actually had more stress dealing with these people than dealing with my well-being after my accident. It was a nightmare. I suggest anyone to stay away from this un-economical and unsatisfying auto insurance company!

Do not insure your car with this evil company!

Yesterday, my fiance was in a collision, thankfully he was not hurt but the car was wrecked. he was not at fault, and it says so in the police report. Since we put in a claim however Economical has given us 24 hours of hell, and I expect many more days of hell to come.

First, they refused to loan us a vehicle until they can get the police report, so they can prove he was not at fault. We gave them the incident number and the contact information of the police officer who responded to the scene. The incident number says my fiance is not at fault, they refuse to believe that, and they refuse to speak with the officer who responded to the crash. The lady who is in charge of the claim spent more time on the phone lecturing my fiance about how he doesn't have their most expensive insurance plan to compensate for this crash than actually helping. She also insisted we contact the police and get the report from them in order to speed up the claim process. Needless to say the insurance is responsible to collect the police report, so the police would not give it to us and were even horrified that the insurance asked us to collect it.

Next they asked my fiance to go to the impound by Friday (the collision happened on Wednesday) to fill out the proper release paperwork that would allow the insurance company to take the car from the impound lot. We get a call from the impound lot an hour later stating that the Economical has informed them that they would be picking up the car the next morning. They impound lot called us because they thought it was strange, because no paperwork had been signed yet to release the car, which had just came into the lot that day. My fiance said he would be there in the morning to sign said paperwork, remove the licence plates, and collect our belongings.

This morning he goes to the impound lot only to find out Economical had sent a tow to collect the car in the morning before he had gotten there. Somehow they had taken the car without the paperwork filled out and took our licence plates and belongs with them! They essentially have stolen the car because we did not have the paperwork filled out that gave them permission to take the vehicle. Now we are fighting them to get our belongs and licence plates back! The people we have spoken to on the phone have been nothing but rude and awful to us, essentially saying it's our fault they took the car without our consent.

On top of that the lady in charge of the claim won't answer our phone calls. I am outraged! Do not get insurance with this company and save yourself the stress and horror we are going through now.

They caused me more stress than the car accident I was in, and someone died in it. I was 100% not at fault, and yet Economical made me feel guilty about it. My girlfriend and I are college students, just trying to get by.

Their communication was terrible. We phoned on a Saturday and their weekend rep said she could get us a rental for five days. Three days after we get the rental we get a phone call saying we were only supposed to get it for three days and it had to be returned or else it was at my own expense. They also weren't giving us any concrete information on the claim and when we tried calling back for an inquiry, the lady we were dealing with started dodging our calls. So we pressed 0 to ask someone else, and that person was more helpful, but then as I was sitting in my doctors office waiting to get checked for injuries the insurance lady phoned back and told me off, as if I was some kind of jerk who had to be put in his place. She then asked me to stop calling them until they had more info.y broker got through to her and got her to extend the rental period but what a crappy experience.

And then the settlement offer came. 2/3rds the price of what I paid for the vehicle. I tried telling them that I only had it for less than 6 months and that it had some new parts, and she didn't care. I told her that I went to the Canadian black book site and found the same model/year for six different ads and she didn't care. I'm SOL and can barely make rent--not a fun way to start off the school year.

These people would make so much more money if they didn't treat their clients like enemies. Because now I'm taking my business else-where, and they could have hade for years if they were even willing to just give me a fair price