Economical Insurance Auto Insurance Reviews

Came to this site after waiting on hold for 1hr and 36 min with NO RESPONSE OR ANSWER... to find that I am not alone when having horrible service. I was in an accident 2 weeks ago and still have no response as to what they will be doing with my vehicle. Two (2) weeks after the accident and NO IDEA whether they will be repairing or writing off the vehicle. I pay you ... on a monthly basis for this kind of service?!? HORRIBLE HORRIBLE HORRIBLE... I'd rather pay a little more on insurance and know that I can rely on them when they are needed than have a cheap rate with cheap service and BAD customer service.

I have been on hold for over 2 hours waiting on the Economical Mutual accounts department to answer the phone. This level of service shows how unprofessional this company is. Called at 9:30 am on Tuesday. This company offers great insurance rates, but just hope you never have a claim or have to contact the accounts department.

It's very difficult dealing with this company. Sure their premiums are lower than other insurance companies' but they cannot be trusted. They do not even respond to registered mail!!!~ If they cannot handle registered mail or payment information, I have serious doubts about them handling a claim on my behalf... I have an excellent driving record.

After my accident, I was told by two individuals that because I've been paying car rental insurance that if I chose not to take a rental card, I would be compensated a daily rate. I jumped through hoops to borrow a car so I could use the rental car payment to help cover the insane deductible. On my last call to them, I asked how I would receive payment and was told via cheque. It's now been 5 months, so I called to check-in and have now been told I won't be getting a cheque and that it's not even an offer. I don't appreciate being lied to or misled. I do not recommend using this organization for your insurance needs. Go elsewhere.

I wish I could rate 0 stars for how horrible this company is... I had one accident that I was not at fault for and getting my claim was a nightmare. Then the day I got my car back from the shop I got pulled over and received a ticket for no insurance because they gave me an insurance card with no policy number and didn't send me a new one until 2 weeks later. Then they blackballed me. After fighting and fighting, finally, they gave me a bit of a break and my insurance was over $300 (again a bit of a break) then this year, instead of my insurance going down, it went up... to almost $600! Which is ridiculous. I found a new company that charges less than I was paying in the first place, so I dropped Economical. Okay, now here's the kicker, they proceeded to take out the monthly payment after they were cancelled and then charged me a cancellation fee on top of it. Long story short, Economical stole almost $1000 from me and refused to refund me even a portion. This company is crooked. Highly do not recommend.

Be aware of their incompetence and negligence when they process a claim. Sure they are cheaper but I regret going with them after a horrible and painful claim experience

After trying to set up a policy they changed all the requirements as were at the dealership. On top of that, they quoted us at 3,686 a year and that was with a 30% discount which I might add, she couldn't give us the full original cost before the discount because they don't offer non-discount rates. Called a broker and in 5 minutes he got us a quote for over $700 less with no discounts. I would rate 0 stars if I could. The company with uneducated employees.

This company is awful. Instead of trying to keep me they decided to increase my monthly rate. No claims with them ever and that's how they say thank you. Now I am trying to cancel the policy.
Go somewhere else!

My broker led me to believe that the best rate was with economical. I was with them for almost 3 years before I realized I was getting hosed. Needless to say I dropped my broker and economical and have moved on to much lower rates!