Economical Insurance Auto Insurance Reviews

It's been a week since I called and made a claim. I have made many calls and my car is still in a towing company's impound. The agent first contacted has not responded. The next agent said I would hear from her by end of the day, but that did not happen as promised. No one seems to be looking into anything from my end and no one seems to be taking care of my car or answering me.

Feeling Ignored is terrible.

I have been trying to contact my insurance agent Khalid since July 6. I have left numerous voicemails, and emails and even have had my insurance broker reach out and heard nothing. I have wasted countless hours on hold with Economical's customer service line only to be told everyone is in meetings and they can’t give me any information and will have someone call me by end of the day.
This is the worst experience I have ever had and I highly DO NOT recommend it.
My car was supposed to be fixed within 4-5 days and am going on day 31.
Absolutely horrific experience.

Economical Insurance is the worst insurance I have ever seen. Someone hit my car at the rear bumper mid of 2021 and up to now, they have never fixed my car. The adjuster never calls or reply emails or messages it’s 10 months and no response. Anyone insured with Economical Insurance should think twice and trice to find a better insurance company.

I had someone hit me and it was a hit and run and they never got back to me even the OPP or police don't give anything been waiting for a police report for over a month! The insurance industry is a big SCAM! All they do is take your money!

On November 1, 2021, I had an accident. It may have been my fault, or maybe not. No one came out to check the accident site, and the curb I hit was never checked. At the very least said curb should have been flagged as it was unfinished and jagged at the end. There was so much unprofessionalism that occurred I wouldn't have the space or time to record all of it. My experience with this company finally came to closure the first week of May, 7 mos. for a small, simple, and easy claim. My agent at Drayton Insurance was the only one who did her best to see my needs were met. However, this was to no avail and I had to follow up on everything. This included speaking with claims managers, economical managers as well as the Insurance Ombudsman. Days and weeks went by before I would get a response from someone. I would give my concerns only to wait again for another professional to respond. There were adjusters who claimed to have contacted the body shop and a car rental company. With my follow up I found this was not the case. There was so much more neglect, dishonesty, and unprofessionalism that happened during those months that I'm left feeling very uncertain, and unprotected in the event of another incident. I'm still dealing with the stress that Economical's lack of customer service and informed ability has caused me and wouldn't recommend them to anyone.

Please do not use this insurance. They are awful. We had an accident on January 11, now is March 10th, nothing happens in our process. They don't even answer an email or phone call.

I don't know where to start. With the good, I think. This was my first claim ever in my 30years driving. My representative was perfect on my first call. Had me feeling confident that everything would be fine. It's been over a year my truck isn't completely done. I get the challenges of having to communicate via email or text but my truck was brand new with brand new suspension rims and tires I had done at the local Chevy dealer. Hit a snowbank at 30km/h maybe. I was assured by my representative that the body shop gave priority to econ. Claims. 4.5 months later after I was calling once every two weeks for updates they tell me to come to get my truck its ready. I get the invoice copy and we walk outside. 4th item on the list full factory front skid plate. Never hurts to look. So I looked. It still had the scuffs and scratches from the ice. It wasn't even ordered. The passenger side mirror had no cap so I had 1 white one black mirror. Looked at the rims and they weren't even washed. 3 center caps were broken and one was gone. Rims were scuffed scratched etc we sort it out I hop in my truck start it and every warning and engine light were on. I just finished telling me it just got back from a laser alignment and QC. I reported this to my representative via email I still have said the shop was going to Bill them for parts not even ordered. Not one reply! I finally contacted another representative who was great again. First call. My truck still isn't completely done and it's over a year and no communication from anyone. I thought this is why I got the extra third-party insurance. Absolute trash. Does anyone know what else I can do?

It took 5 weeks after our accident to get an answer on what they were doing with our car. They offered us no rental, and when they did, it was through a substandard company that failed to mention it was closed on weekends, so our week-long rental, factored in with the holiday, was only for a few days. Apparently, for five weeks they can't get an adjuster and then an appraiser to give an amount on what is now a total loss, but they expect us to buy a new car in 3 days, without having even finalized their offer to us?! This company is absolutely the worst. The woman who was our claims representative allegedly has an MBA, and this is what she chose to do with her life, screw people over and with a smile? Please, save yourself the grief and go elsewhere. If you have a policy with them, don't renew. It is not worth the grief because when you do need them, they literally strand you.

My daughter’s car was stolen 8 months ago, and she cannot get any information about her claim! She gave them the police report. Since then, she has spent hours and hours trying to get through to the company and then to be told they are still reviewing the file. At one point they told her the car had been recovered only for her to have to tell them it wasn’t her car — not even the same make! How is this allowed to go on? Reading all the reviews today is quite shocking — where do people turn? She is young and is paying her car loan every month and will not be able to get another car until this is resolved. I will be looking for legal help with this mess.

On April 4th, 2024, I was involved in an accident in Montréal. It takes my insurance company, Economical, almost a month to have my car evaluated at a garage. An agent was in charge of working with their adjuster. It's significant to note that my vehicle is a 2005 Lexus with 480,00 kilometers. Their decision to spend so much money on fixing a 19-year-old car with 480km of mileage is simply unimaginable. I was given a rental for a one-month period by them. But they left me without a vehicle since May 25th until today, July 23rd. I still don't have my car and took back the rental because according to them, my policy is to provide only one month of rental. Additionally, they brought my car to Ottawa from my small town, which is 200 km away. My situation is not valued by them. I have a family and work, and being without transportation in a small town is excruciating. I advise everyone to avoid this worthless insurance called Economical. For the past 30 years, I have owned multiple insurance policies, and this company is by far the worst and does not provide any benefits.