Economical Insurance Auto Insurance Reviews

On November 1, 2021, I had an accident. It may have been my fault, or maybe not. No one came out to check the accident site, and the curb I hit was never checked. At the very least said curb should have been flagged as it was unfinished and jagged at the end. There was so much unprofessionalism that occurred I wouldn't have the space or time to record all of it. My experience with this company finally came to closure the first week of May, 7 mos. for a small, simple, and easy claim. My agent at Drayton Insurance was the only one who did her best to see my needs were met. However, this was to no avail and I had to follow up on everything. This included speaking with claims managers, economical managers as well as the Insurance Ombudsman. Days and weeks went by before I would get a response from someone. I would give my concerns only to wait again for another professional to respond. There were adjusters who claimed to have contacted the body shop and a car rental company. With my follow up I found this was not the case. There was so much more neglect, dishonesty, and unprofessionalism that happened during those months that I'm left feeling very uncertain, and unprotected in the event of another incident. I'm still dealing with the stress that Economical's lack of customer service and informed ability has caused me and wouldn't recommend them to anyone.

I had a bad experience with Economical insurance. Especially the adjuster name Robert. I wish I can give less than one star to this guy. He is super rude and never ever answers the calls and emails…. He didn’t provide any rental car... My car is sitting in towing yard for more than a month now…. Never ever go with this insurance company!

Please do not use this insurance. They are awful. We had an accident on January 11, now is March 10th, nothing happens in our process. They don't even answer an email or phone call.

I don't know where to start. With the good, I think. This was my first claim ever in my 30years driving. My representative was perfect on my first call. Had me feeling confident that everything would be fine. It's been over a year my truck isn't completely done. I get the challenges of having to communicate via email or text but my truck was brand new with brand new suspension rims and tires I had done at the local Chevy dealer. Hit a snowbank at 30km/h maybe. I was assured by my representative that the body shop gave priority to econ. Claims. 4.5 months later after I was calling once every two weeks for updates they tell me to come to get my truck its ready. I get the invoice copy and we walk outside. 4th item on the list full factory front skid plate. Never hurts to look. So I looked. It still had the scuffs and scratches from the ice. It wasn't even ordered. The passenger side mirror had no cap so I had 1 white one black mirror. Looked at the rims and they weren't even washed. 3 center caps were broken and one was gone. Rims were scuffed scratched etc we sort it out I hop in my truck start it and every warning and engine light were on. I just finished telling me it just got back from a laser alignment and QC. I reported this to my representative via email I still have said the shop was going to Bill them for parts not even ordered. Not one reply! I finally contacted another representative who was great again. First call. My truck still isn't completely done and it's over a year and no communication from anyone. I thought this is why I got the extra third-party insurance. Absolute trash. Does anyone know what else I can do?

Like to lie to seniors about quotes. Someone who has been driving for 55 years no accidents no claims and charging ridiculous prices for 20 year old vehicles. Economical you should be ashamed of yourselves😒

Don’t use ECONOMICAL! The worst insurance company ever! They're great at taking your money but god forbid you to have a claim with them, they don’t care! Their brokers and adjusters are terrible, they only care about minimizing the work done to your car, they say they will fix it right never do! I have over 300 emails trying to get my vehicle fixed properly over 14 months. There’s always an excuse, they never provide documentation, they always force you to chase the repair, timelines are blamed on a garage, shipping, Covid blah blah - it’s whatever the roulette wheel says this week! Just picked up my car after 14 months it’s pulling to the right and here the actual quote from the adjuster ‘ It is possible that the drift to the right is a combination of the worn suspension parts and the effect of the crown of the roadway which will naturally cause a vehicle to drift towards the shoulder.’ hahahaha crown of the roadway OMG that is the most ignorant excuse I’ve ever heard! Please don’t ever buy Economical insurance they don’t care at all about you or your property.

After being injured in a car accident a claim was filed for my physiotherapy treatment. I suffered extreme whiplash and a herniated disc which required me to need help with every single aspect of living. I lost 4 months of treatment due to the pandemic closure. Things were going fine with the company until we got close to the end of my benefits. I have not recovered from my injuries due to the pandemic closure and require more time. My adjuster decided to cut me off early. He refused my physios treatment plan. He claimed to have spoken with my provider which my physiotherapist can confirm is a lie. He claimed that my treatment plan would be approved. Another lie. He continued to send harassing and threatening emails stating "let me tell you upfront that this is not the end of the story". This felt like an absolute do what I say threat. He demanded I attend a medical exam with a doctor of his choosing. I was advised by my physiotherapist not to do this as it will not be beneficial to my cause. I am also immune-compromised and have no desire to enter a medical facility during a pandemic. It is not safe for me. I requested that he drop this and leave me alone. I do not need the added stress and anxiety. Today my fiancé received a message from Direct IME, a medical examiner in Markham demanding that I return the call. The adjuster does not have permission whatsoever to give out my fiancé's details to anyone. He was told by multiple individuals to back off and leave me alone but he went ahead with this anyway. This is now just pure harassment on his part. He clearly enjoys making other people stressed and miserable. The audacity of this man is just appalling. Extremely unprofessional and incredibly abusive.

My wife had an accident with our vehicle, she was at fault. Up to this point, it’s all good. The problem was that my car was worth $20K and they spent $24K to fix it. Does that make any sense? Needless to say, my car’s value dropped to nothing. I called them to enquire and after a really bad customer service the guy literally said “We judge whether or not it’s a write-off.” Again... it’s simple math, why spend $24K in something that’s worth $20? Please, stay away from them.

It took 5 weeks after our accident to get an answer on what they were doing with our car. They offered us no rental, and when they did, it was through a substandard company that failed to mention it was closed on weekends, so our week-long rental, factored in with the holiday, was only for a few days. Apparently, for five weeks they can't get an adjuster and then an appraiser to give an amount on what is now a total loss, but they expect us to buy a new car in 3 days, without having even finalized their offer to us?! This company is absolutely the worst. The woman who was our claims representative allegedly has an MBA, and this is what she chose to do with her life, screw people over and with a smile? Please, save yourself the grief and go elsewhere. If you have a policy with them, don't renew. It is not worth the grief because when you do need them, they literally strand you.

I had a vehicle stolen and I paid for a rental car. If something happened they couldn't give it to while they investigated it. Such scammers and very rude! They just try to deny your claim. Go elsewhere!