Economical Insurance Auto Insurance Reviews

Our experience was horrible. We have been a customer for around 10 years. The first time we needed to make a claim was when our truck was stolen and a total loss. We provided Economical all the information the requested and even went as far as providing them local prices on replacing the vehicle, same year, same make, same model. Economical provided their Market Driven Validation Report in which they didn't even compare the same vehicle we lost. The price they appraised the vehicle was 1/2 the price of what it would actually cost to replace it. Even our broker got involved as they also couldn't believe how the claim was being handled.
Economical may have saved a few thousands of dollars on the claim, but they have lost 10s of thousands of dollars with our future business. Congratulations Economical on your shortsightedness.

They don't answer customers. You can be on phone for a whole hour wanting to reach them. I had a rental by them and they called me, I mean one representative of Economical Insurance called to change the return date for my vehicle rental. I went by her words and it looks like she together with the rental company are trying to rip me of 170 bucks. All efforts to reach her by phone and email are fruitless. I can't get back my money I deposited for the rental either.

Chose Economical Insurance as their rates were the cheapest but it is a valuable lesson to do your research beforehand.

Submitted an auto claim on a Sunday evening spending 45 minutes giving all the details to the after-hours claims agent who promised to have the adjustor contact me back in 2 business days. After 4 days I contacted them back to check on the status of the claim only to be told that they do not have any information and that because they were very busy these past few weeks that their after-hours team have yet to file it in!

At this point, as a customer, you are not sure what to focus more on, the incompetence to properly take down information or the shambolic management!

My broker advised me that if your circumstances change, and you no longer fit their "target market / demographic" they will do crazy things, like jacking your rates through the roof to encourage you to leave. Well, it worked! I tried to add a second vehicle to my policy and my payments went from 150/month to 750 per month. Without the second vehicle, I'm suddenly $322 per month. This is basically highway robbery, and I would only recommend this company to my worst enemy. Also, these guys are next to impossible to get a hold of. Emails will often go several weeks without a response until you hound them again!

With the Covid-19 pandemic and the lockdowns we've all experienced, many of us have not used our vehicles as often as we did. Meanwhile, all car insurance companies continue reaping the benefit of fewer accidents with the same or higher rates.
They have been called out publicly, even by the Ontario premier, that rebates need to be given back to consumers, but I have not received anything.
You can't even send them an email to ask why.
I called them (only option) and could only leave a message. I never received a response.
Bottom line, if your vehicle is rated for business use, you MAY have received a rebate over a 3 month period of between $10 and $50 dollars.

I recently had a very bad experience with Economical as my daughter was involved in a minor fender bender and the adjuster was arrogant and could not respond to a couple of simple questions related to the accident until I wrote to the CEO of the company after which I got responses to my questions.

Horrible company to deal with and I would not recommend them.

They are combined with my college stating to get a better quote ($200 more than belair im with now) i cancelled they continued to withdrawal money from my account twice!!!! Waiting 6 weeks for return. Not happy. Never suggest to anyone. I was with them for 4 year who else knows what other scams happened.

Not organized, no customer service. They tried 2 times to take money from my account even though I cancelled my policy and they sent me a letter of confirmation that my policy is cancelled!! Bunch of stupid people.