Economical Insurance Auto Insurance Reviews

Don’t use ECONOMICAL! The worst insurance company ever! They're great at taking your money but god forbid you to have a claim with them, they don’t care! Their brokers and adjusters are terrible, they only care about minimizing the work done to your car, they say they will fix it right never do! I have over 300 emails trying to get my vehicle fixed properly over 14 months. There’s always an excuse, they never provide documentation, they always force you to chase the repair, timelines are blamed on a garage, shipping, Covid blah blah - it’s whatever the roulette wheel says this week! Just picked up my car after 14 months it’s pulling to the right and here the actual quote from the adjuster ‘ It is possible that the drift to the right is a combination of the worn suspension parts and the effect of the crown of the roadway which will naturally cause a vehicle to drift towards the shoulder.’ hahahaha crown of the roadway OMG that is the most ignorant excuse I’ve ever heard! Please don’t ever buy Economical insurance they don’t care at all about you or your property.

I had an accident where the other driver was 100% at fault. I was hit from behind and rear-ended. The claim process was a nightmare. The insurance company took forever to agree for repairs and throughout the entire process, I just felt terrible. Then at the end of the insurance, they decide to drop me! I had no additional claims, no tickets, just one accident that I WASN'T at fault for (the other driver was assigned 100 percent responsibility). This by far is the worst company ever, they are not there when you need them and will drop customers from policies whenever they feel like it even when accidents are not your fault. These guys give you a good rate, but why have insurance if when you need them, they aren't there for you and drop you after many years of being a loyal customer. Look elsewhere

My car was parked and driver went to get a parking permit while the SUV in front backed into me. It was an obvious who's at fault, no one's even at the driver seat. Reported the accident on weekend and finally got a call back asking for details on Monday. They asked me to bring the car to one of their preferred shop to have it assessed. Took the car in on Thursday, the accident details haven't even been uploaded. I tried to explain what happened. The guy took some pictures, didn't even pop the hood and that's it. Later on, I brought into dealership and other shop for a second look. Because the car hit me was a SUV, the mounting for the light cracked inside. I called Economical about it, they didn't even listen to me and cut me off. Immediately the next day, i decided to fix the car elsewhere. Called the assessment centre and requested an assessment report. The insurance company said it should be uploaded after 48 hours. I dropped off my car and got a rental. After 4 days, the shop called me and told me that they have not yet receive anything. I called in again to find out what happened. For the very first time, that is two full weeks after the accident occured, my adjuster called me. She asked me if I have brought my car in for assessment, which I have already done more than a week ago. I have called in 4 times trying to speak to her but she doesn't have a voicemail for me to leave a message so I was served with other representatives. I'm back to start. Seems like all the calls I've made with other representatives were just useless. She's the decision maker. No notes have been put on and no action was taken to contact the other party. The rental was from my deductible because they need to assess who's at fault. I ended up have to pay for the rental and get my car back from my shop which no work has been performed.