ICBC Auto Insurance Reviews

The insurance rates keep rising each year. The highest rates in North America are in BC!

COVID-19 Pandemic situation reduces a lot of traffic on the street and the chance of the claims on auto insurance. People are asked to stay at home and avoid going out. How come ICBC still charges the same premium and fees during the period even though most of the people are suffering the income loss?

I just went to renew my insurance. Last year I was at - 19 years of experience. (-9) being the maximum discount. I had a little parking lot fender bender and not my insurance has gone up to $800.00. .713 discount. The customer service agent told me on the old model I would have gone to -13. Thanks for the good news that is NO good to me. I could have had TWO accidents and still got the maximum discount because of all my years of safe driving. Then she says "but there is a new model now and we can't compare apples to oranges". SO MAD! What a joke! Then she offered to share with me information on how the public loves this model way more. Especially seniors. (they should get a seniors discount anyway) I do not believe many people think this is better. Plus....we don't even have a choice!

Very high rates. A new and improved system that caused delays in renewals and adjustments finally came out with the promise of punishing bad drivers while doing the opposite. The fact that I now have to put a parent on my insurance who will NEVER EVER drive my vehicle to lower my rates more accurately to what they were at before should be a HUGE RED FLAG. Well over 10 years of flawless driving. Being punished. A person close to me has to pay over 1400 more a year. Also 10 safe driving.

I have never in all my born days been so disappointed in an insurance company as I am with ICBC from cost to service. ICBC is an empirical and outdated system with no competition to keep them in their place and costs affordable. Absolutely shameful when it comes to reasons for increases, discounts given, it's all about them, not the customer.

The worse experience ever. ICBC Customer Service are the rudest people in the universe. They just do not care what are you saying. They can care less. It is obvious their mistake and still, they do not care. I called 3 times and they still did not send me the report I have asked for. Also, ICBC is the most expensive. Why in BC we only have only one insurance company. Absolutely terrible in every possible way.

The accident wasn't my fault I got a concussion. The concussion limited my eyesight and still causing me blackouts so they promised wage subsidy after one month of nothing I kept emailing trying to phone nothing I provided everything they asked for three months later they finally made it clear that unemployment insurance had to come first and that they were going to top up the wages. I have now waited 6 months nothing from ICBC they decided to send me an email recently saying who cares about your symptoms and blackouts get back to work! So ICBC promotes unsafe driving now and people on the roads that may pass out! This isn't an insurance company it is a scam!

One month after someone hit and run my car still haven't heard back from ICBC. Keep calling and emailing multiple times without any luck. But when you have to pay them if you delay one day the ask 25% overdraft and if you fail the second day the just cancel your insurance and flag you to the police. If this is not an excellent customer service then what is it?

64 year old with a clean driving history. My insurance went up to $175.00, almost 10 %. This is a tax grab. ICBC should be opened up for a competition to make it more efficient and fiscally responsible

I got reared ended by another driver! So frustrated and adjuster was just horrible. He played games with documents and would accuse me of things without even reading the reports from the health care professionals. I emailed his supervisor and requested someone new. She refused. All the damage to my wife/me are in our muscles so we can't get a serious claim unless we wait for a year to see what is happening. The loss of quality of life isn't really a consideration unless something is super serious. I'm pretty frustrated with the overall process. I want a different option.