Johnson Insurance Auto Insurance Reviews

My car was hit by another driver while I was parked, and it was totaled. This insurance company was not at all helpful. They had me contact the other person's insurance and refused to help me at all. When I contacted the other person's insurance, they were shocked because I should not be calling them at all. Long story short, I’ve been paying for cabs the past week. Haven’t heard anything from my insurance. DO NOT USE

Auto theft claime still not settled on day 43 now and no rental.
Don't know why we paid for full coverage and the I sent it and I didn't recive it bull is unreal.

We had home/auto/recreational vehicle insurance with Johnson Unifund, for 6 years. I was rear-ended (no-fault) first incident I've ever had having to make an insurance claim in 40 years of driving. I was assigned a claims person, this person never returned voicemails, emails in 3 months, I had to escalate my complaint to a supervisory position, in turn, I was told that they are "overwhelmed" at the moment as was really no help what so ever. It took me 4 months of constant calling only to hold for up to 45 minutes, to get my car repaired. At a time when a person is in an injured state, dealing with doctors and therapists, then having to fight to get the repairs completed in a timely manner was unacceptable these people truly do not care for their customers well being, just keep increasing rates and collecting their money, we have taken our insurance needs elsewhere, do yourself a favour and pass this company by.

If I could give a rating of zero I would. Live in Fort McMurray, just had a flood in downtown. We lost our car and our adjuster doesn't return our calls. Moved into another place, outside of Flood Zone, (Thickwood Area). I called to change my address and was told I won't have my tenant insurance anymore as they are not rewriting policies in Fort McMurray as of now. Now I sit with no insurance. There is not a friendly company to deal with and they do not care about their customers. JOHNSONS! Don't you think Fort McMurray residents have been through enough?

Extremely upset and disappointing service. We had a claim 2+ weeks ago, not-at-fault accident, no one has ever called/e-mail or even tried to contact us. The vehicle is at a total loss and we need to know the replacement value but after numerous phone calls and e-mail from us, we have yet to receive any communications from our adjudicator. Very disrespectful and extremely rude from the organization of this size to be treating their customers this way. Do not waste your time or money on them. They do NOT appreciate your business.

I have been insured by Johnson/Unifund for 15+ years. In 30 years of driving I have never had to make a claim. Following an accident that required extensive repairs we contacted J/U Insurance, and this was only an afterthought, as we hadn't even considered this initially. Our experience was not pleasant with the appraiser on the telephone and I felt very judged and and not understood. I understand that many questions are necessary to understand a situation, however I felt that I was being overly questioned about certain aspects of what was being described. Further, our auto shop expressed concerns about the treatment that they received by a visiting appraiser. Six months after the fact, they continue to talk with us about the verbal abuse (raising of voices and cursing towards the shop owner) that they experienced during this process. The shop felt that they were being accused of over inflating their prices (we have often commented on the "decent" pricing of this shop) and not being honest. This shop also reduced prices for us and did not charge us for some aspects of the repair due to the heavy cost of these repairs. Long story short, we are in the process of moving on to another company, for a savings of $800+ a year for both of our cars. I'm not sure if all companies are like this as we don't have prior experiences dealing with insurance following an accident, but we clearly were not happy with the large charge that we had as J/U refused to pay the full amount.