The Personal Insurance Auto Insurance Reviews

I think they hire complete idiots. Let's assign you a Claims adjuster that DOESN'T call you or even call you back after 5 attempts. Oh wait, let me WORK FOR YOU and not the other way around. What kind of insurance company makes their clients chase them around for assistance? Am I on some strange planet where customer service is non-existent? One more thing...oh let's have your car towed to a Speedy Auto Glass that doesn't actually do glass repair. I'm simply annoyed. I am switching. Don't bother with THE PERSONAL - unless you wanna deal with idiots and spend half your day chasing them around.

Difficult to deal with
Auto claim from Oct 2017 still not resolved.
I was rear-ended while sitting at a light. Minor damage but they say it is a write-off and want to pay squat. I'm willing to take what they offer and pay the balance to repair it as my vehicle is in A1 shape. No no no, it is a Mexican standoff and now my claims advisor email is no longer valid.
Vehicle sitting not repaired for over 3 months and still paying premiums for nothing.
Cheap rates, just don't ever make a claim

I am adding my observations of The Personal Insurance company for benefits to others. My vehicle was hit early morning and Police woke up us. The vehicle was hit from the back left side and it hit the back of a vehicle parked in front of it. My vehicle bounced back and its front right wheel was on the curb. The impact was very severe. The insurance company took the vehicle and told me that they will get the vehicle repaired. They provided me with a rental vehicle. They told that the vehicle will be fixed within three weeks. It took two months to get the repair done. The cost of repair was more than I bought the vehicle. They handed over the vehicle and after driving within shop parking lot we noticed that the front LCD panel was dark and back camera was not showing up. Asked manager about this. He told he did not touch it. He told he got a check from the dealer and we went there. They found wiring is damaged and that burnt the camera. After that we noticed the right side wheel was making noise, Parking Assistance light is flickering, right passenger door malfunctioning, front side bodywork was poor and some sections were left loose. We started complaining through email and leaving telephone messages for the claim agent but he did not reply until after 19days when they arranged the third party for inspection. They fixed some and the insurance representatives pretended these are wear&tear. My vehicle was fine, nothing was wrong before the accident. Now I have spent around $2000. That is white elephant now for me. I want to let you know never get repairs through insurance dealer. I asked dealer why you handed over safety risk vehicle to me and why you ignored these obvious signs you did observe which we are showing you. He says your insurance did not show the actual picture of this vehicle, so he did not check the complete vehicle. Insurance just told them to check apparent damage and hand over the vehicle. The insurance instead of protecting your rights just drains the money for others.

I had 3 vehicles insured with these bandits. First tip as to what they were like was when I called them, they seemed to have only voice-contact back office in India - would never confirm info by email. Second was when the company behind this brand, Desjardins, started pushing the 'get a 25% discount if we put a tracker into your car so we can spy on your ads. Turns out they just want to spy on their insureds so they will have reasons to increase premiums or deny coverage. I didn't fall for it. Next, when somebody rear-ended me, they had my bumper fixed but required me to drop off the rental car 50 miles from where the car repair facility was. Turns out I could have dropped it off at the repair facility - but they didn't tell me, so it necessitated huge inconvenience. When I picked the car up, it wasn't right but as it was 10 pm and in a scuzzy part of town, I didn't want to leave it. Not everything was fixed, and something that had been repaired by a garage just prior to dropping it off at the repair facility was broken. And a part that had been damaged in the accident had not been repaired. I telephoned the claims person and left word but they never called me back. EVER... OH YEAH, in the daylight I noticed that my car was covered in yellow crayon marks that the body shop ( one 'authorized' by Desjardins) had put on all the little paint defects, scratches, etc and marked them up - presumably photographing them for Desjardins so that if any of those parts of the car ever were involved in an accident, then Desjardins would be able to escape paying to fix these 'pre-existing' dings. SHEEESH!!! I have never dealt with any company that was so sleazy, underhanded, untrustworthy, and suspicious. When I reported the accident, they tried to get me into one of their doctors - no doubt so their paid lap dog could declare I didn't have any injuries - and really pressured me. They also did not advise me of my rights to have them pay for physio, etc. They are, in my experience, con artists who make sure they always take advantage of the un-advised and un-aware. Later they sent a letter saying they had advised me of those rights - an outright lie...BEWARE!!! WHEN you call their line, listen to their recorded message - it basically says if you stay on the call you give them permission to spy on you and post what they find on sites that other insurers can access. I find them absolutely awful, and the worst company I have ever dealt with.

Giving information to the customer and getting consent for the mechanical work or medical injury work is unheard of for this company. They just do want they want to you and your car without your knowledge!
Very disappointed with this dictatorship, Third World country treatment.

I’ve been with The Personal for over 10 years. Initially everything was really well and prices were unbeatable. In the last few years, prices have skyrocketed (I know this is the case for most insurance companies), however, their service has declined exponentially. I put in a claim and they took well over a month to assist me (was almost impossible to get a hold of their staff and management is nowhere to be found). I realized why they are much cheaper… They don’t actually assist their clients. They also sent me to their approved shop which tried (twice) to get me to proceed with work without being cleared by the claims advisor. Although they may be cheaper, I highly recommend staying away from this company as the process is stressful and they are not willing to assist honest people.

It has been one month since I reported and took my car to the Fix It Auto Body as recommended by the Personal Insurance company. Because my car is a 2011 the Personal will only authorize used parts to fix the damage. Apparently, the part is back-ordered and I am on an indefinite wait until the part arrives. This company will take your money, but not support the customer properly when it comes time for a hit-and-run repair to be undertaken.

They don't deserve even 1 star. I recommend to change your insurance from the Personal before it is too late. They are not good with the communication, follow up with your claims, booking for repairs. If you have time to deal by yourself then stay with them because they will not do until you push them.