PC Insurance Auto Insurance Reviews

To say I am disappointed is an understatement. When seeking a quote for car and home insurance, I was asked what I was currently paying. I told them. Then the salesperson gave me a quote undercutting my current insurer. I got a call later saying there was a premium increase of $21. I still thought it was worth it. My credit card was charged for the purchase. When I got the documents from the insurer, I found I had to pay an additional $312. This was 15% more than I was originally quoted. When I contacted salesperson, he told me to contact service. Very lengthy delay on trying to get through.
I will not ever deal with PC financial as a broker again.

Long wait times, and people not trained properly. Takes forever to get anyone, at least 30min or longer. Horrible, horrible, horrible would not recommend to anyone.

My car insurance went up every year even I never had a claim!
Very long waiting time at call Center, unprofessional and helpless customer support!
Definitely NOT recommended!
PC insurance management should look at the company reputation and performance if they care at all!

I recently had a negative experience with this company and was disappointed with the level of service I received. My auto insurance policy was canceled because I was unable to make my payment because the agent gave me an incorrect account number! This is extremely frustrating! I reached out to the agent prior cancellation of auto insurance in a month however the agent did not respond to my email. I followed up to figure out to make the payment to avoid cancellation and she got back to me before 5 days of the cancellation. She told me that I need to make the payment through banking and she provided me with the account number to make the payment, however when I put the account number on the banking system account showed up and I emailed her back and told her that I am unable to make the payment because the account does not appear, he replied that the account information that she provided is correct, so I thought I put wrong account number so I tired multiple time but I got the same message "the account number is not valid."

I emailed her the same day however she did not answer my email, but I called her office, no answer, however, she emailed me on the date of the auto policy cancellation and informed me that my auto insurance has been canceled for nonpayment. This is one of the worst customer service experiences I have ever encountered.

Based on my recent experience with PC insurance, I would not recommend them to anyone. The level of service and professionalism was lacking, and it was an overall negative experience.

PC Insurance has extremely poor customer service, it takes forever for an existing customer to able to speak with any broker. Many of their representatives are very unfriendly with zero customer satisfaction.

So disappointed going on 3 weeks to correct an error on monthly payments. They sure can take your money but take their sweet time returning money that should not gave been taken. Can never talk to anyone and takes days to get an on-phone appointment. Then talked down as if you are the dummy that made the mistake. Bottom line l wish l had stayed with my old insurance company.

In August, I called to get tenant's insurance for a new place in Alberta starting September 1. I asked for my Ontario tenant's insurance policy to be cancelled on September 5. My auto and tenant insurance was bundled. The representative I spoke with wasted 2 hours of my time by constantly repeating to himself that I need to wait to cancel my auto insurance until I’m in Alberta. I already knew this and was simply wanting to deal with the tenant's insurance in that call. On September 14 I got my car inspection done so called to switch my auto insurance to Alberta. That’s when I found out it was also cancelled on September 5 so I have unknowingly been driving uninsured. I have spent 24 hours trying to resolve this. Constantly being put on hold for transfers to other agents. Hung up on multiple times. Was promised a call back which I never received. Out of all the people I have spoken with only one was apologizing. I was told there is no management or customer care for me to speak with. I am currently supposed to be receiving another call back by the end of the day today but I don’t trust that to happen and can not continue driving uninsured so have gone ahead and gotten insurance through a brokerage here in Calgary with no insurance history even though I have been insured with no breaks since 2010.

Please please do not give this company your money. Save yourself and go with someone else.

First, they were extremely hard to arrange a policy with, long waits, and poor communication. I went through with it because of cost savings. One month into the policy they contact me stating they are removing all collision and comprehensive coverage due to a "missed payment" although I had paid in full... So I thought. 3 months into the policy, with pink cards and all, I receive an email about an issue with my account. I contacted PC Insurance to find out they CANCELLED my policy over a month ago due to "Non-payment".
There was an active credit card on file and zero warning of the cancellation of my policy till I contacted them. They have since added a "non-payment, policy cancellation" to my records that remain for years.
Do yourself a favor and skip these scam artists.

I have never had a claim or issues. But to just cancel I had to wait 5 hours. Their call-back option was 5 days later.

Stay away!!!

My premium has gone up by 48% from the last term to this coming term, which is appalling! I was involved in an accident in November, which was zero fault of my own. I was safely driving on the highway when I was hit by a truck that pushed me into other cars - it was a horrible experience, but was not due to my driving - so why have my insurance rates gone up so much and so suddenly. We are supposed to have “no-fault” insurance, and my driving behaviour has not changed - I have had no fines, tickets or points, and have an excellent driving record. Also, because I was never offered Gap or Depreciation insurance on my policy - I had to pay $11,000 out of my savings to cover my car loan. THIS is AWFUL SERVICE, and I want to be sure to share with others my experience I have always been very happy with all things associated with President’s Choice, so I am very disappointed.