RBC VISA Infinite Avion Consumer Reviews

This complaint regarding Avion comes after several attempts to use points and book flights over the past 18 months. In each instance, I chose to purchase my tickets directly from the airline instead of using Avion points. The reasons. Many flights that are available from the airlines are not made available through Avion. As a result, Avion booked flights have less connectivity, longer layover times and inconvenient scheduling. The next biggest issue has been the Surcharges on top of points usage for every flight option. Ironically, the surcharges themselves are often more expensive than booking tickets directly from the airline. That doesn't take into consideration the additional Avion points charged on top of those surcharges. Finally, my recent experience booking through Avions Expedia link has resulted in booking me into a hotel that on arrival had no rooms available. The error itself was frustrating but resolvable. Problem was, connecting with Expedia is impossible and their chatbot has very limited ability to resolve anything. Despite many efforts and long hours attempting to communicate with Expedia, it was necessary to charge back the credit card. Don't get me started on the customer service avoidance process that RBC uses to frustrate complaints. After multiple hours online and at least two hangup by RBC staff after being on hold, I was finally able to implement the charge back to Expedia. They never responded. In my sincere and experienced opinion, I suggest not signing on to RBC AVION. In fact, I suggest ditching them.

Absolutely the worst Customer Service compared to any other booking agency. They have “lost” all my travel credits, refused to address the issue, have no supervisor or management department, hang up on customers, refuse to adhere to their own policies. So frustrating and a waste of time and money. Shame on RBC for allowing this type of point system to exist.

I have booked through Avion for at least 15 years. Since Covid it seems that the people answering their phones are simply order takers, not actual travel advisors. They don't understand the complexities of air tickets, routings, changes, cancellations etc. It's so frustrating that it requires about 10 calls to try and fix a simple schedule change, and even then there is no guarantee that it gets done. RBC - you are seriously annoying some of your best clients by not having properly trained advisors to deal with simple or complex requests. Even though I have almost 1 Million points I am very leery to use them because I don't have time to deal with Avion if there are any issues. I'm very tempted to change my credit card as this is not working. I've lost so much time and money on Avion airline bookings as it's easier to walk away than to keep calling, being put on hold, explaining the situation, on hold again, further discussing the issue, on hold again, and then being cut off. Even though the Avion person has my number I've never once had a call back after I've been cut off. This is unacceptable!

Air Canada stranded me in Toronto on a flight to Nashville, which I booked with Avion.
Air Canada will not refund my money and only got me to Toronto. I spent $1000 of my own money on the hotel, taxi, and food.
RBC will not do anything, and will not even refund my points from Toronto to Nashville and back.
Absolutely no customer service, and no reply, waited for over an hour and a half on the phone and they hung up on me.

GREAT reason NOT to stay with an RBC visa.

For a travel reward company, one would think they would have processes in place to make changes as quickly and seamlessly as possible. Instead, you’re faced with hours of wait times followed by the same excuses for why things never change from one phone call to the next. So far I have done all the work to get the change I need, I have paid to have the change completed and still, nothing has happened. Once this trip is done I am going to use up the remainder of my points and then quickly cancel my card never to use RBC products again.

I have waited over 6 hours so far to dispute a charge. There was an initial call approximately 10 days ago, which was 3-4 hours of waiting and I asked for a more direct number to call after the 15-day waiting period was up. It was the wrong number so I spent another 2 hours only to be told I have to call back today. Now it's been 3 hours and holding as I write.
I do not have a day to waste, simply dispute a charge by a disreputable online business.

I've tried and tried but I wasted 2 days on the phone. On the first day 2 hours on the line and after getting connected an incompetent person as expected transferred me to another department for no reason I was on the line for 3 hours and finally, I gave up. The next day which is today Aug 8, 2022, I've been on the line to talk to someone for 3 hours already. I hate this freaking RBC scam. This is absolutely unacceptable. I will definitely close my RBC bank account and this useless visa with the stupid point promise. Frustrating...

I am using an RBC Avion card and I have bought full airline tickets with that card so my travel insurance is covered by Allianz insurance company. However, my travel was interrupted and cancelled my return tickets by the airline because of that, I suffered a 1-month salary loss and another financial burden on me because the airline gave me another flight after one month. And then I file a claim for my trip interrupted with Allianz company. They reject me on the ground that I knew that my travel can be interrupted before I booked my flight tickets, I was shocked at how come anyone knew that their flight will be cancelled. They are fake and do not buy any insurance with this company they never pass your claim despite you submitting your all documents. I have already re-appeal my claim and it won't be resolved I will also go to general insurance to make a complaint regarding this totally unprofessional rejection claim. The most frustrating situation is They put me on hold for 1 and half hours yet no one gives any response. They are like put you on hold for long hours so you can never call them back again. This practice should ban from Canada. Everyone can complain to the general insurance company so they can improve their customer service.

The wait times are ridiculously long, customer rep attitudes are not great. Combine the two and it’s a poor experience. RBC, your ratings are consistently low and saying the same things.

I obtained the card exclusively to be provided with travel health insurance. When I attempted to contact RBC to answer a few general questions, I was put on hold for over an hour. Exasperated, I finally gave up. I could not stand to hear “Your call is important to us” One more time!
RBC clearly only wants customers to go online. They do not wish to interact with clients directly. But not all my questions could be answered online. I will be cancelling this card when we return from our scheduled trip in April. Surely there are other products?