RBC VISA Infinite Avion Consumer Reviews
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Earn 10% cash back on all purchases for the first 3 months (up to $2,000 in total purchases). Plus, no annual fee in the first year, including on supplementary cards. A welcome offer value of $350.
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Waited over 2 and 3 hours in two separate phones never got through had to give up😭
I have booked through Avion for at least 15 years. Since Covid it seems that the people answering their phones are simply order takers, not actual travel advisors. They don't understand the complexities of air tickets, routings, changes, cancellations etc. It's so frustrating that it requires about 10 calls to try and fix a simple schedule change, and even then there is no guarantee that it gets done. RBC - you are seriously annoying some of your best clients by not having properly trained advisors to deal with simple or complex requests. Even though I have almost 1 Million points I am very leery to use them because I don't have time to deal with Avion if there are any issues. I'm very tempted to change my credit card as this is not working. I've lost so much time and money on Avion airline bookings as it's easier to walk away than to keep calling, being put on hold, explaining the situation, on hold again, further discussing the issue, on hold again, and then being cut off. Even though the Avion person has my number I've never once had a call back after I've been cut off. This is unacceptable!
Scotiabank® Gold American Express® Card
Earn up to 40,000 bonus Scotia Rewards points in your first year (that's up to $400 towards travel). What else will you get:
- Earn 5 Scotia Rewards points for every $1 you spend at eligible grocery stores, dining and entertainment
- Earn 3 Scotia Rewards points for every $1 you spend at eligible gas stations, daily transit, and select streaming services
- Earn 1 point for every $1 you spend on all other eligible everyday purchases
- Complimentary Concierge Services 24/7
- Comprehensive Travel Insurance coverage with 25 days of travel medical insurance for eligible persons under age 65
Get this card / Apply online
Air Canada stranded me in Toronto on a flight to Nashville, which I booked with Avion.
Air Canada will not refund my money and only got me to Toronto. I spent $1000 of my own money on the hotel, taxi, and food.
RBC will not do anything, and will not even refund my points from Toronto to Nashville and back.
Absolutely no customer service, and no reply, waited for over an hour and a half on the phone and they hung up on me.
GREAT reason NOT to stay with an RBC visa.
For a travel reward company, one would think they would have processes in place to make changes as quickly and seamlessly as possible. Instead, you’re faced with hours of wait times followed by the same excuses for why things never change from one phone call to the next. So far I have done all the work to get the change I need, I have paid to have the change completed and still, nothing has happened. Once this trip is done I am going to use up the remainder of my points and then quickly cancel my card never to use RBC products again.
I have waited over 6 hours so far to dispute a charge. There was an initial call approximately 10 days ago, which was 3-4 hours of waiting and I asked for a more direct number to call after the 15-day waiting period was up. It was the wrong number so I spent another 2 hours only to be told I have to call back today. Now it's been 3 hours and holding as I write.
I do not have a day to waste, simply dispute a charge by a disreputable online business.
Scotia Momentum Visa Infinite Card
Earn 10% cash back on all purchases for the first 3 months (up to $2,000 in total purchases). Plus, no annual fee in the first year, including on supplementary cards. A welcome offer value of $350.
Get this card / Apply online
There is zero customer assistance when there is an issue. I waited in line for more than 7 hours combined over a scam charge on my credit card. Transferred from one department to another. I still have not had this resolved. I will be looking into other cards going forward.
On hold for 25 minutes so far waiting to speak to the Customer Service Representative. Recording says "high volume of calls" - why don't they staff up???
I am using an RBC Avion card and I have bought full airline tickets with that card so my travel insurance is covered by Allianz insurance company. However, my travel was interrupted and cancelled my return tickets by the airline because of that, I suffered a 1-month salary loss and another financial burden on me because the airline gave me another flight after one month. And then I file a claim for my trip interrupted with Allianz company. They reject me on the ground that I knew that my travel can be interrupted before I booked my flight tickets, I was shocked at how come anyone knew that their flight will be cancelled. They are fake and do not buy any insurance with this company they never pass your claim despite you submitting your all documents. I have already re-appeal my claim and it won't be resolved I will also go to general insurance to make a complaint regarding this totally unprofessional rejection claim. The most frustrating situation is They put me on hold for 1 and half hours yet no one gives any response. They are like put you on hold for long hours so you can never call them back again. This practice should ban from Canada. Everyone can complain to the general insurance company so they can improve their customer service.
Scotia Momentum VISA Infinite Card
Earn 10% cash back on all purchases for the first 3 months (up to $2,000 in total purchases). Plus, no annual fee in the first year, including on supplementary cards. A welcome offer value of $350. What else will you get:
- 4% on eligible recurring bill payments and grocery store purchases
- 2% on eligible gas station and daily transit purchases
- 1% cash back on all other eligible everyday purchases
- Complimentary Concierge Services 24/7 Visa Infinite Dining Series Visa Infinite Music Series Wine Country Wonders Luxury Hotel Privileges
- Comprehensive Travel Insurance & New Mobile Device Insurance coverage
Get this card / Apply online
The wait times are ridiculously long, customer rep attitudes are not great. Combine the two and it’s a poor experience. RBC, your ratings are consistently low and saying the same things.
You would think that with all the money banks make off of us by giving us non-existent interest on our savings, and charging us exorbitant fees if you don’t pay off your credit card monthly, they would have money to hire enough staff (who probably don’t earn that much) to answer phones when you need them. I waited an hour and a half to finally be transferred to another department that was closed. I am so sick of corporate greed!