Avion call Centre
by LiisaWilki on Feb 6, 2024
1 out of 5 stars
Credit Card Reviews
RBC VISA Infinite Avion Consumer Reviews
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(71 reviews)
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Account Changes (1)
Agent/rep attitude (8)
Agent/rep availability (6)
Agent/rep callbacks (4)
Agent/rep knowledge (5)
Agent/rep language skills (1)
Billing/payments (3)
Cancellation experience (1)
Card fee (1)
Cash back (2)
Claim - adjuster (1)
Claim - denial (2)
Claim processing time (3)
Insurance: Flight Delay (1)
Interact. Voice Response (2)
Interest rate (1)
On-hold times/transfers (3)
Online chat (1)
Phone wait times (21)
Refund (3)
Rewards (11)
Rewards and Redemption (2)
Rewards: Air Miles (3)
Security & Fraud Detection (4)
Travel (8)
Trip Booking / Changes (18)
Trip Cancellation (8)
Trip Interruption (2)
Website experience (2)
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Trip cancellation insurance is useless, they have no intention of ever reimbursing anyone. Especially frustrating as they make you send them tons of paperwork and wait for months only to decline for some reason written in the very small print. Don’t even know why they even say they have this coverage.
Absolutely the worst Customer Service compared to any other booking agency. They have “lost” all my travel credits, refused to address the issue, have no supervisor or management department, hang up on customers, refuse to adhere to their own policies. So frustrating and a waste of time and money. Shame on RBC for allowing this type of point system to exist.