False advertising point travel packages
by Sp on Jan 24, 2024
1 out of 5 stars
Credit Card Reviews
RBC VISA Infinite Avion Consumer Reviews
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(71 reviews)
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It’s reasonably easy to book a flight but God helps you if there is ever a change or cancellation you need to deal with. These generally can’t be done online and they make you call in, you’ll wait 1-2 hours to speak with someone and then half the time they can’t help you for some reason, then you have to start all over, or be transferred and end up at the back of the queue. As soon as I get my credits used I’m cancelling this card. Stay away from Avion, unless you have lots of time on your hands to spend waiting on hold and like having to chase your refund. Oh, I forgot to mention, that their average time to process a refund is 12 weeks!
Just had a wonderful experience with customer service, I was able to get my flights cancelled in time to use later on when the virus has calmed down globally. And they were even able to get me a refund on my hotel stay. It was well worth the wait on the phone to get through. For others that are trying to get through keep in mind that call times and wait times are gonna be long. Also, be nice to your agent as well you don't how many angry people that they are dealing with during the day. The girl I spoke to said that they were having on average 300 calls in queue. And that they were trying to clear them as quickly as possible. Travellers are aware and do not wait 24 hours to cancel your trip if you have a week of more to go. Do yourself a favour and protect yourself in the advance.
I purchased travel through RBC Avion which included features. Once flight sale processed they advised included features (that are listed as being included to the public) are not. Offered no compensation and advised I could not cancel trip, even though they misrepresented and mis-advertised what the package was.