RBC VISA Infinite Avion Consumer Reviews
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Earn 10% cash back on all purchases for the first 3 months (up to $2,000 in total purchases). Plus, no annual fee in the first year, including on supplementary cards. A welcome offer value of $350.
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I called to figure out why my bill was so high, come to find out, they took me off the paper bill and I never paid for 4 months. Then, I call and they didn't listen kept telling me... He'll tell me my balance then, next guy blamed me for not remembering to pay! I said I wanted to cancel, they kept me on hold so long, I hung up. What a horrible service. This will affect my credit no doubt, I am so disappointed I have 17k points, he offered a flight..... really.
Just had a wonderful experience with customer service, I was able to get my flights cancelled in time to use later on when the virus has calmed down globally. And they were even able to get me a refund on my hotel stay. It was well worth the wait on the phone to get through. For others that are trying to get through keep in mind that call times and wait times are gonna be long. Also, be nice to your agent as well you don't how many angry people that they are dealing with during the day. The girl I spoke to said that they were having on average 300 calls in queue. And that they were trying to clear them as quickly as possible. Travellers are aware and do not wait 24 hours to cancel your trip if you have a week of more to go. Do yourself a favour and protect yourself in the advance.
Scotia Momentum VISA Infinite Card
Earn 10% cash back on all purchases for the first 3 months (up to $2,000 in total purchases). Plus, no annual fee in the first year, including on supplementary cards. A welcome offer value of $350. What else will you get:
- 4% on eligible recurring bill payments and grocery store purchases
- 2% on eligible gas station and daily transit purchases
- 1% cash back on all other eligible everyday purchases
- Complimentary Concierge Services 24/7 Visa Infinite Dining Series Visa Infinite Music Series Wine Country Wonders Luxury Hotel Privileges
- Comprehensive Travel Insurance & New Mobile Device Insurance coverage
Get this card / Apply online
We've had flights booked for this morning and due to the current situation with COVID-19, our family decided to stay home. We've been calling Avion's Customer Service since 12:30 PM yesterday to cancel our flights. No one picking up, "the person you are calling is unavailable". If you look at their website, calling is the ONLY way to contact their customer service. I went online to see if they've posted a message indicating that they weren't able to handle the volume of calls, etc.. NOTHING. You are left on your own. Tried to call the airline directly, but says to call travel provider (i.e. Avion) to cancel, not the airline. We are here this morning trying to call again. NOTHING. Here is what we were expecting: we understand that there are probably challenges answering every call coming their way lately, but they should leave a message on their phone line. Currently, no one picks up. Or as an option, put a message on social media outlining your issues. We are so mad right now with this lack of common sense... my wife and I seriously considering switching to another reward card.
Avion has turned to scam its clients even though they hold to the letter of the law they are still sly about their tactics. I scratched and saved enough points over 12 years to book two tickets for a once in a lifetime trip to Italy. Total points 130,000 PLUS a $1300 fee??? WTH I exclaimed! Well here is how their scam works. They tell you right off the bat, that taxes and SURCHARGES are not covered, but they keep saying that the 65000 points cover a ticket price up to $1300. They don't say base fair, they say ticket price. So client services, who are well versed in the tactic, explain that if you go to the detailed breakdown of the airlines ticket price you see base fare is only $392 (per ticket) and there is an AIRLINE CARRIER SURCHARGE of $530. So even though they've promised to cover up to $1300 they get away with only having to pay out $392 based solely on how they interpret ticket price and of coarse how the airline now breaks down there prices. In good conscience, they could've equated the surcharge as part of the ticket price but they've opted to be devious and stick it to us all. So after spending $130,000 to get 130000 points all, I end up with is being covered for a rather messily $784. Does that sound fair, no I don't believe it does? I'm considering weighing other possible actions or at least trying my best to bringing this out into the open.
BEWARE. Multiple frustrating issues. No customer service. This Avion card is not worth it. I have reset my pin twice at RBC after my last trip to Mexico and I still have issues. I called RBC twice, to sort out my pin and also spoke to the staff at the local branch. Every time I’m abroad, it blocks my card. I notified them that I am going to Mexico. I am in Mexico now, and I cannot reach customer service. Called both numbers on the back of the card. I googled alternative numbers and to all of them I get a message in Spanish saying the number is not supported. You can’t rely on this card when traveling. But that was the point of getting it. Because of the points.
Scotiabank® Gold American Express® Card
Earn up to 40,000 bonus Scotia Rewards points in your first year (that's up to $400 towards travel). Earn 5 Scotia Rewards points for every $1 you spend at eligible grocery stores, dining and entertainment
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Rbc sells the most restrictive fares but does not tell you this. Go with another bank. Customer service is terrible.
They will only cover the base fare amount. I booked a flight that's worth $1,350 (pre-tax) by redeeming 65,000 points thinking that they will cover the face value of ticket of up to $1,300. I had taxes and stuff so ticket ended up being $1,450. Anyway, even after using 65,000 points, RBC rewards only refunded me $650 (not even half of my ticket) because more than half of it was tax and surcharge. This is a rip-off. It's cheaper for me to collect points with another credit card company and get cash back and pay for this then collect points and I only got half my ticket paid for? This is after I pay $120/year in member dues. I am going to cancel this card because it's not saving me anything but instead just costs me more.
Frustrations are mounting! Not only am I paying $150/year to have this card that a growing number of merchants/businesses will NOT accept due to high user fees PLUS when redeeming points (only reason I have this card) for travel and finding that after the published amount of points are used for your destination, that the extra fees often exceed the regular airfare to the same destination, I was stunned to learn that....if you have automatic debits at the time your card expires that VISA will "automatically renew" your info with those merchants!!! When I called to inquire re debits that I expected would end with my card expiration they said that I "was enrolled in automatic renewal". UH NO!!! "Enrolled" suggests to me that I was advised of this "program" and chose to participate. None of that happened. BEWARE
Scotiabank® Gold American Express® Card
Earn up to 40,000 bonus Scotia Rewards points in your first year (that's up to $400 towards travel). What else will you get:
- Earn 5 Scotia Rewards points for every $1 you spend at eligible grocery stores, dining and entertainment
- Earn 3 Scotia Rewards points for every $1 you spend at eligible gas stations, daily transit, and select streaming services
- Earn 1 point for every $1 you spend on all other eligible everyday purchases
- Complimentary Concierge Services 24/7
- Comprehensive Travel Insurance coverage with 25 days of travel medical insurance for eligible persons under age 65
Get this card / Apply online
I was defrauded for 4500+ dollars due to fraudulent charges and RBC won't cover it, this card and RBC fraud security system failed to prevent suspicious transactions. They won't refund nor help, in any way and their customer service is very bad. They are a disgrace for the Canadian banking industry. Future applicants please be aware of this and look into other Canadian banks!
They should call it the Disservice Department. At least those that call in will know what to expect. Called in the past had a similar experience recently. I left just about everything but the kitchen sink to verify the account. VR was not picking up my voice, yet all questions were answered. Unbelievable! Told I was "lucky to receive the service I received" What! Cancelling this card. No customer should need to bear this nonsense. There are plenty of institutions that want my business.