RBC VISA Infinite Avion Consumer Reviews

My flight was cancelled and since paid through Avion airlines won't do anything.
I need to speak to Avion. I was on hold for 2.5 hrs day 1 without talking to anyone.
The Morning of day 2 was on hold for 75 min finally got a person but they weren't able to make changes to an existing booking so sent me to the service department. Now on hold for another 75 min and no response. Our re-scheduled flight leaves in 2 hours (24 hours after the original flight was to leave) and I need to make changes to the return portion but no service. It's ridiculous to have this poor of service in a market that is fluid and answers and changes need to be dealt with in a timely fashion. Not everyone can sit on hold all day waiting, nor should they have to.

June 28 2021 called RBC Avion.
After listening for 110 minutes, without speaking with anyone my call was disconnected!
Called back 10 minutes later a CSR answered, ended up redirecting my call to Avion. (I was provided with the telephone # should I become disconnected again...)
At the time of composing this complaint, I have been on 'HOLD' for AN ADDITIONAL 78 minutes!!!!
Still on hold at the time of this submission
"ALL AGENTS ARE STILL ASSISTING OTHER CALLERS, YOUR CALL IS VERY IMPORTANT TO US, PLEASE REMAIN ON THE LINE FOR THE NEXT AVAILABLE AGENT"

After sitting on the phone for 1 hour waiting to talk to a human at the RBC Rewards call centre for the second time in one week I've had it. You can't be currently experiencing an abnormally large number of calls every time I call. When it is a pattern it should be considered NORMAL and you need to hire some staff. I called at 7:30am today hoping to get in.
RBC you are experiencing a normal level of call volume! Do something about it.
The service is brutal!
Do not get this card unless you want to become really frustrated.

Husband and I registered separate Avion cards at the same time. One of the very common promotions was 1st year annual fee waived. I got charged $120 annual fee the 1st time. When I called into customer service to inquire about it, they assured me that the fee will be reversed at the 1st year anniversary. I was reassured this on 2 separate occasions. After 1 year, instead of reversing the fees, they charged me another $120 and said the previous 120 charge is too late to be reversed even though they were the ones who told me to wait 1 year!! Complete scam!

Booked pre covid in December 2019 for a vacation in May. Once lockdown was issued we followed their policy and filled out many forms and mailed it in. Followed up with them and customer service said we needed to do everything online. We then issued the claim online and they said it could take 15 weeks for them to process it. We waited patiently after the 15 weeks was up didn't hear anything. Called again and they said they were backlogged and will be calling us back in 10 business days. Nobody called, we then tried calling back to find out the claims department is not taking any more calls, had to speak to a sales representative who said he escalated it and we will hear from management in 48 hours. Has been 5 days and no one has reached out. Very frustrating to deal with, my advice is to avoid dealing with RBC, there are many other options to choose from with much better customer service. I understand that they are dealing with a lot of claims but have the common courtesy to call and update.

Tried to do a business transaction for $5.99 got a card rejected message. Called customer service, talked to a robot to give my card number, waited 20 minutes on hold, spoke to an agent that could not handle corporate questions, was transferred and now waiting again it's been 20 more minutes on hold and counting. How about hiring more staff with the obscene amount of money you make?

Trip cancellation insurance is useless, they have no intention of ever reimbursing anyone. Especially frustrating as they make you send them tons of paperwork and wait for months only to decline for some reason written in the very small print. Don’t even know why they even say they have this coverage.

They should call it the Disservice Department. At least those that call in will know what to expect. Called in the past had a similar experience recently. I left just about everything but the kitchen sink to verify the account. VR was not picking up my voice, yet all questions were answered. Unbelievable! Told I was "lucky to receive the service I received" What! Cancelling this card. No customer should need to bear this nonsense. There are plenty of institutions that want my business.

I called to figure out why my bill was so high, come to find out, they took me off the paper bill and I never paid for 4 months. Then, I call and they didn't listen kept telling me... He'll tell me my balance then, next guy blamed me for not remembering to pay! I said I wanted to cancel, they kept me on hold so long, I hung up. What a horrible service. This will affect my credit no doubt, I am so disappointed I have 17k points, he offered a flight..... really.