RBC VISA Infinite Avion Consumer Reviews

You would think that with all the money banks make off of us by giving us non-existent interest on our savings, and charging us exorbitant fees if you don’t pay off your credit card monthly, they would have money to hire enough staff (who probably don’t earn that much) to answer phones when you need them. I waited an hour and a half to finally be transferred to another department that was closed. I am so sick of corporate greed!

Waited over 2 and 3 hours in two separate phones never got through had to give up😭

We have booked several flights with Avion points in the past with absolutely no issues. I just tried to book a flight that I had just seen online for $200.00+ under the max fare. According to the Avion website I had to use my points as well as pay $665.00 because the flight exceeds the max price. I have paid overages in the past when the flight cost more than the max fare. This extra fee would mean that the flight I want is listed for over $800.00 more than the Airline price. If according to Avion I can book a fare that is up to $1300.00. The fare that I find is $1027.00 I should not pay $665.00. Over half of the price of the ticket. As I said, I've booked several flights in the past. What has changed recently? I don't see the point in paying for this card. If you don't give people what you advertise, I believe it's called fraud.

The fees associated with booking a flight through my Avion points were HIGHER than the fare to book directly through the airline.
I'm not exaggerating. The fees AFTER using my points were more than the cost of booking the entire flight(s) through the airline.
I have no idea how this program exists. It's total garbage.
And truthfully, it's even worse when trying to use the points to purchase merchandise.
I'm done.

This complaint regarding Avion comes after several attempts to use points and book flights over the past 18 months. In each instance, I chose to purchase my tickets directly from the airline instead of using Avion points. The reasons. Many flights that are available from the airlines are not made available through Avion. As a result, Avion booked flights have less connectivity, longer layover times and inconvenient scheduling. The next biggest issue has been the Surcharges on top of points usage for every flight option. Ironically, the surcharges themselves are often more expensive than booking tickets directly from the airline. That doesn't take into consideration the additional Avion points charged on top of those surcharges. Finally, my recent experience booking through Avions Expedia link has resulted in booking me into a hotel that on arrival had no rooms available. The error itself was frustrating but resolvable. Problem was, connecting with Expedia is impossible and their chatbot has very limited ability to resolve anything. Despite many efforts and long hours attempting to communicate with Expedia, it was necessary to charge back the credit card. Don't get me started on the customer service avoidance process that RBC uses to frustrate complaints. After multiple hours online and at least two hangup by RBC staff after being on hold, I was finally able to implement the charge back to Expedia. They never responded. In my sincere and experienced opinion, I suggest not signing on to RBC AVION. In fact, I suggest ditching them.

This card recently changed the verification process to make purchases online, and this change has rendered this card unusable for me. I have called numerous times to try and find a solution, offered many solutions of my own, and never once yelled or got angry with the reps. But there's clearly now a note or warning on my file, because the last time I called to ask about another potential solution, the rep was unbelievably rude to me, time me there's "no solution" and hung up. That's me cancelling my account and taking my business elsewhere.

Absolutely the worst Customer Service compared to any other booking agency. They have “lost” all my travel credits, refused to address the issue, have no supervisor or management department, hang up on customers, refuse to adhere to their own policies. So frustrating and a waste of time and money. Shame on RBC for allowing this type of point system to exist.

I purchased travel through RBC Avion which included features. Once flight sale processed they advised included features (that are listed as being included to the public) are not. Offered no compensation and advised I could not cancel trip, even though they misrepresented and mis-advertised what the package was.

It's farud. If you book directly from airline or get all-inclusive package directly from provider, you will save a lot more money. Also any change or cancellation will be a nightmare with Avion rewards even though you have paid extra for flexibility

Booked an "all inclusive". Well everything was fine until the airline changed our departure date. It was at that point we found out "all inclusive" is far from. Apparently the fine print says that avion does not have to align the hotel date with your arrival. Noticed the flight change before anyone from that classless, unprofessional, unethical, horrid company notified us. We were told that we should have read the fine print (they were never going to inform us) and left us stranded with a senior and 2 children under 12 in a foreign country in the middle of the night with nowhere to go.